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We have a thermador gas oven. the stove works and the fan…

Customer Question
Hello, we have a...

Hello, we have a thermador gas oven. the stove works and the fan works in the oven...however the oven does not ignite. we have replaced the ignitor but it still won't ignite even though there is an electrical charge. what can we do?

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Thermador 36inch 2005 #prg366us/01

Contractor's Assistant: Do you plan on doing the work yourself?

We have an electrical here we have an electrician here

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 4 months ago.Category: Appliance
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Customer reply replied 4 months ago
we DO have electrical current and it did just turn on briefly..but then it turned off again
Answered in 25 minutes by:
3/22/2018
Appliance Technician: applianceguy, Customer Service replied 4 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,164
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi.when it just turned on briefly,after it shut off, did the igniter come back on?
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Appliance Technician: applianceguy, Customer Service replied 4 months ago
Or does it not even try to come back on?
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Customer reply replied 4 months ago
no, it wouldn't reignite again and the voltage level went down from 13 to 8
Appliance Technician: applianceguy, Customer Service replied 4 months ago
Did the igniter glow?
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Customer reply replied 4 months ago
no it didn't
Appliance Technician: applianceguy, Customer Service replied 4 months ago
Where were you checking voltage?
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Customer reply replied 4 months ago
the leads going into the ignitor
Appliance Technician: applianceguy, Customer Service replied 4 months ago
You should be getting 110vac from the valve to the igniter. The thermostat sends power to the valve. Then the valve sends power to the igniter. As the igniter heats up, the amp draw opens the valve. So either the thermostat is not sending power to the valve, or you have a bad valve.
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Appliance Technician: applianceguy, Customer Service replied 4 months ago
Check voltage at wires coming into the valve. If you have 110vac you have a bad valve. If not bad thermostat.
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Customer reply replied 4 months ago
ok we are checking into it now
Customer reply replied 4 months ago
1.5 volts going into the valve...looking for the thermostat. can you tell us the location for that?
Appliance Technician: applianceguy, Customer Service replied 4 months ago
The thermostat is the knob you turn for temperature. Unable to pull up you parts diagram. Looking.
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Appliance Technician: applianceguy, Customer Service replied 4 months ago
This is a generic video, but it may help. https://m.youtube.com/watch?v=fG41h7JFLXw&itct=CBUQpDAYASITCMGOx9a9gNoCFZqtwQodC9QLQTIHcmVsYXRlZEijrsDpler654MB
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Customer reply replied 4 months ago
what is the part model # for the thermostat we would need?
Appliance Technician: applianceguy, Customer Service replied 4 months ago
I am trying to find a breakdown. Will let you know what I find.
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Appliance Technician: applianceguy, Customer Service replied 4 months ago
Sorry for delay I am on the road right now.
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Customer reply replied 4 months ago
ok look forward to ur response
Appliance Technician: applianceguy, Customer Service replied 4 months ago
00487538 I found it at marcone.com
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Appliance Technician: applianceguy, Customer Service replied 4 months ago
Please don’t forget to rate my answer. Thank you.
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