Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Whirlpool French Door Refrigerator with icemaker…

I have a Whirlpool...

I have a Whirlpool French Door Refrigerator with icemaker Model #WRF736SDAM 11. Ice maker quit working. Have water to dispenser as we can get water but no ice. the module the water comes into at the bottom of the fridge has power. temperature is set correctly and there is nothing frozen in ice chute. where do we find the module to do the tests to see what is wrong. not sure where it is located on fridge.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Bought it in November of 2014

Contractor's Assistant: Do you plan on doing the work yourself?

At home depot

Contractor's Assistant: Anything else we should know to help you best?

I don't know exact model. all i have is the model # and serial # I got off the inside of the fridge

Show More
Show Less
Ask Your Own Appliance Question
Answered in 7 minutes by:
3/22/2018
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,171
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Now is the icemaker not making ice or not dispensing ice ?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
not making ice

ok and the module as you call it do you mean the water inlet valve assembly?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
i forgot what you called it. so everything is a module. lol

ok that is the main primary water inlet valve assembly .

Have you taken the ceiling apart and looked at the icemaker itself to see if in fact it has any ice or water in the ice maker cube cavities yet?

I ask because you still has another valve for the icemaker and chilled water located in the fresh food section ceiling along with the ice maker.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
cannot tell how to get into the ceiling - do not see anyway to do that. kinda hoping there was a diagram somewhere we could look at.

give me a few minutes to send you some screen shots for the service manual.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
excellent. thanks! we will look at this over the weekend.

ok no problem!

Always glad to assist you anytime.

Thank you in advance.
If you need me again for any other issues you can request me Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,171
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Master Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
will do

anytime !

Thank you!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,171
13,171 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We moved our Ge profile French door refrigerator to lay new
We moved our Ge profile French door refrigerator to lay new flooring. Since reinstalling, the ice maker isn't producing ice. We can get water in the door. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
I have a Kenmore Elite Trio French Door, Bottom Freezer
Hey guys, I have a Kenmore Elite Trio French Door, Bottom Freezer Refrigerator M# ***** 795.78753.802, S# ***** 811KR01351, that is currently not making Ice, the last batch of ice dumped about three h… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
GE Profile french door fridge (PFSS6PKXSS) drip line froze.
GE Profile french door fridge (PFSS6PKXSS) drip line froze. We emptied fridge, turned off and let the condenser defrost overnight. Took the panel over the condenser off and checked the drip line was n… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Frigidaire ice maker that I recently replaced the
I have a Frigidaire ice maker that I recently replaced the bin and ice maker itself. It worked ok crushing ice and dispensing but then started to not work correctly. It sounds like something is bindin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a brand new (3 months old) Amana refrigerator with
I have a brand new (3 months old) Amana refrigerator with the split refrigerator doors and the freezer drawer on the bottom. Yesterday the icemaker quit making ice. We checked the automatic temperatur… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a Kenmore Elite fridge with the freezer on the
I have a Kenmore Elite fridge with the freezer on the bottom.. model # ***** I ordered a new ice maker & have installed it. When the ice maker door is unlatched , ice will come out the chute just fine… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,171 satisfied customers
have a frigidaire gallery french door refrigerator with ice maker in top left of fridge.
have a frigidaire gallery french door refrigerator with ice maker in top left of fridge. ice maker just quit -- no ice production, sounds as if you are dispensing minus the ice. Water flows for dispen… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,171 satisfied customers
We just purchased a French door refrigerator. The chute of
We just purchased a French door refrigerator. The chute of the in-door ice make constantly fills up with what appears to be crushed ice and won't let any ice cubes dispense on the outside. We have NEV… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Maytag French Door/Bottom Freezer Ice 2 O from 2006 Model
My Maytag French Door/Bottom Freezer Ice 2 O from 2006 Model # XXXXX I2568 AEB iemaker has two problems. It contineus tomake too much ice as if the arm isn't letting the ice maker know to stop making … read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have an LG french door frig. The ice maker quit dispensing
I have an LG french door frig. The ice maker quit dispensing ice. I was able to manually dispense ice in test mode. The unit appears operational but now that water won't fill. Will the replacement of … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a model MFI2569VEW that the ice maker is not working.
I have a model MFI2569VEW that the ice maker is not working. It appears no water at all is getting in to the tray. I can hear it try to fill up, but nothing there. Water flows out the dispenser just f… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have an Amana SXD2344VW side by side refer/freezer w/ice
I have an Amana SXD2344VW side by side refer/freezer w/ice maker. The ice maker quit working, buit the filtered water still works. I checked to see if the metal bar was in the down position, and it wa… read more
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
Vocational, Technical or Trade Scho
324 satisfied customers
We have a GE Refrigerator Model GSS25SGMBS, Serial No DD218988,
We have a GE Refrigerator Model: GSS25SGMBS, Serial No: DD218988, that was bought in 2002. We just started getting frost and ice build up in the ice maker dispenser chute. Should we pay to get it repa… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a kitched Aid, model # XXXXX fridge. The ice
I have a kitched Aid, model # XXXXX fridge. The ice maker quite making ice, and the light in the freezer is blinking. The water still dispenses, just not making ice. I did change the filter.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a whirlpool refrigerator with the ice maker in the
We have a whirlpool refrigerator with the ice maker in the door. The refrigerator is 3 1/2 years old. The ice maker just quit working and we see nothing wrong with it. It has water to it because we ge… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
The ice maker on my side by side fridge quit working. stop
The ice maker on my side by side fridge quit working. stop arm is down. what else to check or reset??… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
i had a new icemaker installed and the unit is not putting
i had a new icemaker installed and the unit is not putting water into the tray--so no ice cubes...what's up?… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Kenmore 27 side by side refrigerator. The ice ...
I have a Kenmore 27 side by side refrigerator. The ice maker when in the ON position dispenses water not ice. Luckily I was home when this occured and had minimal water on the floor. Could this be a s… read more
Brandon
Brandon
High School or GED
78 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x