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When we start washing machine, the water is continuously…

Customer Question
Hi, when we start...

Hi, when we start washing machine, the water is continuously running out, so it doesn't fill

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Fisher and paykel quicksmart top loader, model MW513

Contractor's Assistant: Do you plan on doing the work yourself?

Probably not as it's electronical.

Contractor's Assistant: Anything else we should know to help you best?

Would have to talk to my partner, but I would say that we would'nt be able to

Submitted: 3 months ago.Category: Appliance
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Answered in 1 minute by:
3/22/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,379
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

This issue means that either your drain hose isn't routed properly, or your diverter valve which changes the direction of the water being pump from recirculation to draining has failed. Remove the drain hose and raise the drain hose to the top of the washer. Then stick it down in the stand pipe no more than 10 inches (25 cm). Make sure the hose goes up to the top of the tub before going into the pump and down let the hose fall down further or the water can siphon out. Start a cycle again and if it still constantly drains as it's filling, the diverter valve below the tub in the back right corner has failed and needs to be replaced. This is a Y connection where three hoses connect.

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