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I have a whirlpool Cabrini platinum washing machine that…

Customer Question
I have a whirlpool...

I have a whirlpool Cabrini platinum washing machine that will not drain. I replaced the drain pump. I placed the dial on rinse and drain with the washer empty— it drained. I tried it with clothes in it and it stopped with 15 minutes left. The LD alarm came on. Now what?

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

It is 8 years old and the model is a Cabrio Platinum.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can, yes

Contractor's Assistant: Anything else we should know to help you best?

I know that the LD stands for “it take too long to drain. When I took the pump off and it drained. I blew through drain hose to make sure there was no obstruction. It is clear. Since it drained once I thought it was fixed.

Submitted: 3 months ago.Category: Appliance
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I paid 28.00 through pay pal 8sx60551ll5447222 transaction # can’t get any further can I talk to someone please
Answered in 20 minutes by:
3/22/2018
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 389
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you. You control board is faulty and needs to be replaced. The drain hose isn't more than 6inches into the drain pipe?

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Customer reply replied 3 months ago
Are you there?
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

yes

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

The control board is faulty

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Customer reply replied 3 months ago
Here is the model WTW8800YW0
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

1

on diagram

Washer electronic control board

Parts #: W10394234

Substitution: W10447147

$ 176.05

In Stock

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

it's very is to replace

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Customer reply replied 3 months ago
No. I knew it had to be in the controls if t wasn’t something to do with the drain. Is there a way to clear the control boad?
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

no, the only ones that have the technology is the GE new machines

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

I changed many board on that model you have

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Customer reply replied 3 months ago
Can you send the board and can I put it in? I know you said is very easy to replace.
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

I only give advise, you would have to ordered it off of the internet like the sears one I gave you

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Customer reply replied 3 months ago
Thank you very much.
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

I hope I was a help to you. I would deeply appreciate it if you would rate me. good luck to you and take care

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Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 389
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Experience: Appliance Repair at GE

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