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My Kenmore elite refrigerator stopped working after 2 1/2…

Customer Question
My Kenmore elite refrigerator...

My Kenmore elite refrigerator stopped working after 2 1/2 years

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

2 1/2 years

Contractor's Assistant: Do you plan on doing the work yourself?

Customer:###-##-####411

Contractor's Assistant: Anything else we should know to help you best?

It’s Kenmore elite

Submitted: 1 month ago.Category: Appliance
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Answered in 1 minute by:
3/21/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 month ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,362
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Can you better explain stopped working ? does the unit run . does it have interior lights , does it run and just not cool ?

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Customer reply replied 1 month ago
Lights are on doesn’t cool and bottom freezer doesn’t work
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 month ago

no need to make a second questions just reply back to me on this chat.

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Customer reply replied 1 month ago
Please cancel the order this appears to be a scam.
I haven’t gotten any information from you and appear to been charged twice.
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John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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