Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My ice maker is leaking on the back of the refrigerator

My ice maker is...

My ice maker is leaking on the back of the refrigerator where it goes through the wall into the ice maker. GE profile refer.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model is Pss26ngpb ww serial number is ***** bought it approximately 2003

Contractor's Assistant: Do you plan on doing the work yourself?

If possible yes.

Contractor's Assistant: Anything else we should know to help you best?

When I saw water on the floor I pulled the refrigerator out and noticed water slowly running down the back of the refrigerator from the fitting going through the back wall into the ice maker.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/21/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,194
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your GE refrigerator. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

Ask Your Own Appliance Question

I'm sure this is an annoying issue. The reason it is doing that is because the line from the back of the freezer to the icemaker inside of the freezer has frozen. When the water turns on to fill the icemaker, it has nowhere to go so it leaks out of the back. You will need to pull the line off of the back of the freezer and inject hot water into the fill line that goes into the icemaker. Using a turkey baster is handy for this. It may take a while, but it needs to be completely thawed out and won't be considered thawed until the water that you are injecting in it starts going into the icemaker. Alternatively, you can remove the icemaker and gently thaw the line out from the inside with a hair dryer - hot too hot as to not warp the lining. Use low heat if you do this. You will need to use a flashlight to verify that the line is completely thawed all the way to the back of the freezer.

- PLEASE use the stars at the top or bottom of your screen my service before you leave today. Since we are on the honor system, Just Answer will only credit me for my time if you rate me positively. By giving me a rating of 4 or 5 stars at the TOP RIGHT of your screen I will provide free follow up questions for this appliance after this session. I am not always online, but answer questions as soon as I see them. So if you don't get an answer right away, don't worry, I log on daily to respond to questions. Thank you.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
How do I remove the line at the back of the refrigerator? I don't want to break it.

It usually just pulls right out. Sometimes you need to wiggle it out.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
It didn't pull out. it was held in by a foam seal that had adhesive on both sides. When I removed it I could see where the seal had started to detach from the refrigerator and it was leaking through that area. Where can I find a seal to replace it

Even if the seal is bad, it should not leak due to gravity - if the tube in the back of the freezer is not frozen. That is not really a seal, it is just adhesive to hold the connector to the back of the refrigerator. You can use any type of glue to put it back on - but the line must be thawed out first and verified to that effect - after which there should be no leak.

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,194
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
Engineer-Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Found the ice blockage and removed it. Just need to glue the fitting back on. Thanks for your help.

You're welcome.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Engineer-Tech Your Own Question
Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,194
1,194 Satisfied Customers
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

Engineer-Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The Ice machine on my GE profile refrigerator has stopped working.
The Ice machine on my GE profile refrigerator has stopped working. Any ideas?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Why is Kenmore Elite refrigerator making a loud noise?
Kenmore Elite Refrigerator making awful noise. Some sort of loud motor noise, maybe coming from the ice maker? It was iced over and I've de-iced the whole thing. The ice maker is turned off but it is … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Samsung bottom freezer not making ice. What can I do?
Samsung RFG298 lower ice maker has stopped making ice. The upper ice maker is still working. What can I check?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Samsung 2015 refrigerator freezer and the ice maker
I have a Samsung 2015 refrigerator freezer and the ice maker will work sometimes but not all the time we do not know what we're doing wrong we bought it used so we're not sure if we're setting it righ… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
Older whirlpool refrigerator. Ice maker, top freezer, single
Older whirlpool refrigerator. Ice maker, top freezer, single door. Water all over top and bottom, in bins, etc. We have the back bottom panel removed and lines do not appear to be plugged. We don't kn… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,102 satisfied customers
Why does the ice maker in the freezer make 2-3 pieces stuck
why does the ice maker in the freezer make 2-3 pieces stuck together, and after awhile a large chunk of ice forms in the bin and has to be removed … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Block of ice formed around area of auto ice maker. Freezer
freezer is cool but not freezing like chould refrigerator also not as cold as it should be … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
This is the fresh food ice maker not the freezer. Does the
This is the fresh food ice maker not the freezer . Does the service diagnostic test #99 energize both valves, the primary in the back in the compressor compartment and the one in the french door ice m… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
94 satisfied customers
GE freezer in-op. GFSS6KKXASS,about 8yrs old. Ice maker and
GFSS6KKXASS,about 8yrs old . Ice maker and lower draw freezer not working . … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,102 satisfied customers
I have model #RF268ABBP refrigerator freezer. Ice maker in
I have model #RF268ABBP refrigerator freezer. Ice maker in freezer has stopped making ice. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Fghb2866pf2 Frigidaire ice maker Water flow to ice maker
fghb2866pf2 Frigidaire ice maker Water flow to ice maker keeps freezing up. I thawed out and it froze within minutes … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,102 satisfied customers
WHICH MODEL ICE MAKER SHOULD I BUY TO REPLACE THE ICE MAKER
WHICH MODEL ICE MAKER SHOULD I BUY TO REPLACE THE ICE MAKER IN MY FRIGIDAIRE TOP FREEZER FRIG # FFHT2126PS2? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Have fridg/freezer model #FGHB2866PF2 ice maker makes ice
have fridg/freezer model #FGHB2866PF2 ice maker makes ice but must be overfilling into bucket freezes in big chunk … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
New in freezer ice maker stopped working, after running
New in freezer ice maker stopped working, after running water over into the cube bin. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Water is gushing out of ice maker. Ice maker has not worked
water is gushing out of ice maker. Ice maker has not worked for months. it was making a noise for last few days days like a pump running but no water filling the tray. Now it won't shut off. It stoppe… read more
Joel Swenson
Joel Swenson
High School or GED
3,697 satisfied customers
My refrigerator ice maker drops into the freezer. Purchased
My refrigerator ice maker drops into the freezer JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Purchased July 2017. 5 months rf263teaesg JA: Do you plan… read more
Rusty S
Rusty S
Technician
159 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x