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The light inside the microwave isn’t coming on and the side…

The light inside the...

The light inside the microwave isn’t coming on and the side panel keeps beeping “door” when you try to heat something up

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

It’s 4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Make and model is WMH31017AB-2

Contractor's Assistant: Anything else we should know to help you best?

If I have to yes

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Answered in 5 minutes by:
3/21/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,238
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your microwave. Please give me a moment to review your question.

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I'm sure this is frustrating and is a common problem. Generally when you are experiencing an issue like this it just means that one of the door switches is bad. These microwaves have 3 to 4 door switches that must all be in their proper positions to cook and heat up and when one goes out you will experience things like "door" errors, the internal light coming on when the door is shut, and heating issues.

Luckily they are fairly inexpensive to replace as most of the switches are less than $20. The bad switch is usually the one that doesn’t “click” when you press the button on it. Sometimes the leads to the switch appear overheated. The part number is W10727360.

You can get it on Amazon here: http://a.co/hYtkubo

If it isn't something that you are comfortable doing yourself you can call a local service company or if you don't know one you can always call Whirlpool directly.

Always unplug the microwave for 3 hours before taking it apart to discharge the High Voltage capacitor. Be careful when working on microwaves.

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Customer reply replied 3 months ago
Thank you

You're welcome!

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,238
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
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Satisfied Customers: 1,238
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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