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My ge washing machine stopped agitation and spinning...I can…

My ge washing machine...

My ge washing machine stopped agitation and spinning...I can see the front two dampening straps are broken. I did the blowing in the straw and cleaning it out. That's not the issue at all. Will this thing work if I replace those 4 straps?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

4 or 5 years... serial # is wjre5500goww

Contractor's Assistant: Do you plan on doing the work yourself?

Yes... I've already ordered the straps

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Answered in 20 minutes by:
3/20/2018
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you. When you take the front panel off and you set if the belt is broken or the motor is spinning? Is the lid lock and unlocking?

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Customer reply replied 4 months ago
Belt is not broken

is the lid locking and unlocking?

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Customer reply replied 4 months ago
Magnets work
Customer reply replied 4 months ago
When I install the new dampeners,could this be the problem

Could have pulled a wire connector loose. cant you hear the lid locking?

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Customer reply replied 4 months ago
No... but I don't know that it ever did

yes, that model makes a loud clicking noise when it locks and unlocks.. Check at the connectors on the lock

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Customer reply replied 4 months ago
Just started it... no locking noise. Motor is running like it wants to go, in spin cycle. Connections all look good.

That door lock it bad it will always lock within the first 10 seconds or so

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Customer reply replied 4 months ago
Is that the 2 magnets one on the door one in the frame?
Customer reply replied 4 months ago
If so ... what are they called?

yes. the lock is right next to it

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388

on diagram

Washer lid switch assembly

Parts #: WH12X10334

$ 15.95

In Stock

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this is on sears parts direct

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Hello, are you there?

Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
Experience: Appliance Repair at GE
Verified
Ray and 87 other Appliance Specialists are ready to help you
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Customer reply replied 4 months ago
Ya...just ordered the part. Hopefully this works

Ok. Thanks.. I'm pretty sure that's all it is. I'll be here if you ever need anything else.. good luck to you

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Ray, Home Appliance Technician
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Satisfied Customers: 416
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Experience: Appliance Repair at GE

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