Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Regarding :Model #JES9750BAB JENN-AIR slide-in range, I have…

Hi. Regarding :Model #JES9750BAB...

Hi. Regarding :Model #JES9750BAB JENN-AIR slide-in range, I have a question about this part: Oven Control Board WP8507P233-60. I suspect I need to replace it, as the touchpad numbers 1 through 6 aren't causing any response. Can't set the clock, backing temp, timer...no "click sound when I push these numbers. The other numbers are functional. My concern is that, apparently, the control panel doesn't come with the actual touchpad, and I hate to spend 250 bucks if the problem is with the touchpad (which I don't see available for purchase anywhere). WOuld love your thoughts!!

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Model #JES9750BAB JENN-AIR slide-in range, probably 7 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. No problem there.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 7 minutes by:
3/20/2018
Joel Swenson
Category: Appliance
Satisfied Customers: 3,699
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

It could be the main board but odds are that issue is going to be caused by the ribbon cable between the user interface and the main board, which means you will need to replace the keypad not the control. You can test it with an ohm meter to be certain, but I am pretty sure that is the issue considering all those keys are on on the same track on the cable, track 2. Refer to image below showing the track on the cable and if you want you can test that with an ohm meter to be certain, if the continuity test checks ok on the ribbon cable then the main board is bad. If it tests bad the keypad is bad, you can also try cleaning the ribbon cable connector with a pencil eraser before replacing the keypad.

click here for keypad track and testing info

We are on the honor system here. Please remember to rate my service by selecting the 5th star to the right at the top, (bottom if using a mobile phone) of the screen, you will see 5 empty stars, click on the 5th star to the right to give me a high rating. You can continue asking follow-up questions at no additional charge after rating my service. Rating the answer does not close the question out, you can still find it in your My Questions if you need to follow up and have a further conversation with me. I do not get compensated until you rate, so it will be greatly appreciated, thanks.

Joel Swenson
Category: Appliance
Satisfied Customers: 3,699
Experience: Owner at Scott's Appliance Repair
Verified
Joel Swenson and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Awesome. I'm heading up to my studio for the continuity meter right now.

You are welcome, thank you for the rating. Also as far as the replacement goes for the keypad, it comes as an assembly with the entire panel so you just have to replace the entire thing:

Range Control Panel

Part #: 74011492 - click here for part info at sears

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Hello again. Well, I can't see how to access the ribbon at the interface. Assuming the problem is with the ribbon (or that track of it, at least), do you know if it's possible to replace just the cable? It has a part number, but I don't see any way to remove and access the touchpad interface. If not, I'm guessing I would just replace the whole Range Control Panel?

No there is not way to just replace the cable since its hardwired to the keypad, you just have to buy and replace the entire panel that I linked you to.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Oh...I missed your comment on that at the end of our first chat. Sorry. Thanks for your help. I'm ordering the panel...not the board. You probably just saved my some good bucks...and time!

You are welcome, thank you for the rating and for using JA!

Ask Your Own Appliance Question
Was this answer helpful?
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 3,699
3,699 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Model # ed5chqxkq03 Vacation home. Sat vacant approx. 3
Model # ed5chqxkq03 Vacation home. Sat vacant approx. 3 months. Came today, not working. Food spoiled, yada, yada. Not one issue in about 13 years. Worth fixing? Replacement would be same size. Likeli… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am trying to find out the cubic feet of an old whirlpool
i am trying to find out the cubic feet of an old whirlpool fridge. i have model and serial number but don't have physical access to the fridge currently … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Washer won't start when i push the start button. Maytag
washer won't start when i push the start button JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: maytag centennial washer JA: Do you plan on doin… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
How to take the control panel off the Model WFW9500TC0
how to take the control panel off the Model WFW9500TC0 Whirlpool Duet Steam Washer. Is there a video or book that will tell you how … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Oven door locked on its own and started chaddering and wont.
oven door locked on its own and started chaddering and wont … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My husband is very ill and is going into the hospital
My husband is very ill and is going into the hospital tomorrow. His Philips Norelco series 500 is locked. How can we unlock it? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I'm looking for help with a refrigerator. Its a Frigidaire
Hello JA: Hello. How can I help? Customer: I'm looking for help with a refrigerator JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Its a Frigidaire Galle… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My sewing machine viking opal 690 is now sewing decorative
My sewing machine viking opal 690 is now sewing decorative stitch not on the top of my fabric but under it. I must have hit a reverse of some kind. How do I fix it? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
135 satisfied customers
May tag centennial won't spin; error code f2 e 1, f 0 e 2, f
May tag centennial won't spin; error code f2 e 1, f 0 e 2, f 7 e 1; lid lock opening when placed to spin drain with no spinning happening. Thoughts?? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Light on dishwasher door usually when in use, was red and
Light on dishwasher door usually white when in use, was red and some smoke … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
Our oven locked and displayed e2 f3. It's approximately 10
It's approximately 10 years old we think. Model rbs305prb00 we think. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My washing machine wont cycle. it washes rinses etc. but i
my washing machine wont cycle. it washes rinses etc. but i have to move the dial by hand … read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
My ge front load 2.2 is not getting the water out of my
My ge front load 2.2 is not getting the water out of my clothes load. … read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have an Electolux mod. # EIFLS60LT1. It is 8 mo. old. When
I have an Electolux mod. # EIFLS60LT1. It is 8 mo. old. When I push start/pause button nothing happens. The panel will light up by rotating selector knob, but again when pushing start either nothing h… read more
Ray
Ray
Appliance Repair Technician
High School or GED
230 satisfied customers
I have an LGA30AW dryer that makes. Rumbling sound after
I have an LGA30AW dryer that makes. Rumbling sound after running about 20 minutes. The rollers are good, I replaced the belt because it appeared to be shaking when making the noice, but that didn't fi… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
My lights are blinking it's just the towels, delicates,
my lights are blinking it's just the towels, delicates, bulky/sheets, damp beep and the timer … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,768 satisfied customers
I am trying to use my built in whirlpool electric oven's
I am trying to use my built in whirlpool electric oven's broil features. Every time I push broil, then start, the oven locks up and i can't open the door to check while I cook. Is there some secret I … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Frozen food thawing out in ge profile freezer some ice has
frozen food thawing out in ge profile freezer some ice has formed inside … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x