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My neptune washer will go through the washing cycle until it…

Customer Question
My neptune washer will...

My neptune washer will go through the washing cycle until it gets to the "8" position to spin - then it will go to "7" then back to "8" then "7" - sometime go down to 6 or 5 - but back up to 8. I stop the washer and take the clothes out which have not been able to spin dry and put them in the dryer. Can you please help with this. Thank you

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

I do not have the model number but the washer is approximately 14 years old. Has always been wonderful.

Contractor's Assistant: Do you plan on doing the work yourself?

I am 72 years old and I would not know what to do.

Contractor's Assistant: Anything else we should know to help you best?

I don't think so - just wondering what might be wrong with the machine.

Submitted: 4 months ago.Category: Appliance
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Answered in 9 minutes by:
3/20/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,204
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

When the washer keeps going back up to 8 minutes, it means that the unit thinks the wash tub is out of balance. On these Neptune washers, there are sensors mounted around the tub and the one mounted to the top of the tub is triggered by a ball bearing so it gets weak over the years since it gets hit by the ball bearing the often. I would replace this top switch first. They will all test good, but one of them is just getting weak and triggering too easily.

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