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I recently just bought a new gas dryer, and have had no luck…

Customer Question
I recently just bought...

I recently just bought a new gas dryer, and have had no luck getting it to turn on

Contractor's Assistant: What's the make and model of your dryer? And can you guesstimate how old it is?

Maytag MGDC215EW2 See number is ***** and Ive had it for two weeks

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Ive had it for two weeks, but have been away. Just set it up this weekend and went to turn it on for the first time and nothing.

Submitted: 1 month ago.Category: Appliance
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Answered in 1 minute by:
3/19/2018
Appliance Technician: Kelly, Appliance Technician replied 1 month ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,902
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Before we get started, it looks like you may be trying to reach Maytag. JustAnswer is a question and answer site and not affiliated with Maytag and there is a charge for this service. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, please let me know and the Customer Care team will reach out to you.

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Customer reply replied 1 month ago
Lets continue
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Sure! When you try to start it, does it make any noise at all?

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Customer reply replied 1 month ago
Text will be fine
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Sorry for the auto call offer, I have no control over those.

  • When you try to start it, does it make any noise at all?

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Customer reply replied 1 month ago
No noise at all
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

If you open the door, does the drum light come on?

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Customer reply replied 1 month ago
There is no light bulb in the dryer. There is a space for one, but one has not been put in
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Do you have a meter to perform any electrical testing with or can you plug a known working lamp or other item in to verify the outlet is working?

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Customer reply replied 1 month ago
Outlet does work, ive run the washing machine using both of them.
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Okay, in the upper RH corner of the door opening is the actuator for the door switch. When you push it in and out, does it click?

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Customer reply replied 1 month ago
it does
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Hmm, okay. So we will need to get inside to check anything else. It is not likely to be a component that has failed but a wire off. Can you remove the screws from under the lint filter on the top?

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Appliance Technician: Kelly, Appliance Technician replied 1 month ago

And the service panel from the back of the control console?

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Customer reply replied 1 month ago
give me a moment
Customer reply replied 1 month ago
OKay all removed
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

See any wires off in the timer area?

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Customer reply replied 1 month ago
By the lint screen on the top of the machine or are you referring to the back of the console?
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

In the area at the back of the timer console, on the back of the machine.

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Customer reply replied 1 month ago
I do not see any wires that are disconneted
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Okay, so now with the screws removed from the lint filter area, grab the top metal panel on the rear edges and pull slightly forward to hinge the entire top panel up.

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Customer reply replied 1 month ago
Which angle should it pop up from, the back or the front of the machine?
Customer reply replied 1 month ago
I have it opened.
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Is the door switch harness connected in the front?

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Appliance Technician: Kelly, Appliance Technician replied 1 month ago

So, from here you will need to remove the front panel to access the motor connector. If that is on, then we will need a meter to perform specific electrical testing.

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Customer reply replied 1 month ago
The entire front?
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Yes, it is easy to remove. There is a screw on each side on the back of the front panel, right at the top. Remove those screws and disconnect the door switch harness and then lean the front forward and then it will pull off the hooks at the bottom.

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Customer reply replied 1 month ago
Okay, its off
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Great! On the motor, you will see a plastic plug with wires in it. Is that connector tightly snapped to the motor? Also, it is unplugged, correct?

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Customer reply replied 1 month ago
Wires are all plugged in, Dryer itself is unplugged from outlet.
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Okay, so if all wires are connected, the outlet is live and it still won't start, we will need a meter to test with from here. There is a part that has failed. Of course, if it is less than a year old, it is under warranty.

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Customer reply replied 1 month ago
I do not have a meter test.
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

There is a fuse in the back that may have opened, so go ahead and put the front back on and take the large cover in the back off, please.

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Customer reply replied 1 month ago
OKay, back panel is off
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

On the blower housing where the air blows out, there is a white, rectangular, plastic piece with two light blue wires connected to it. Remove those wires and tape them securely together and then see if the dryer will start.

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Customer reply replied 1 month ago
I see two purple wires attached to plastic pieces, the two blue wires are secured into a metal bracket like
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

See the video below.

CLICK HERE

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Customer reply replied 1 month ago
Okay did that and nothing
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Okay, so there is a part that has failed. That is as far as we can go with no meter to test voltage with. You can schedule warranty by calling 1-***-***-**** or post back here if you can get a meter to test with.

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

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Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,902
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Experience: Highly accurate diagnostician with over 30 years experience!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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