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The water does not drain at the end of the cycle, and (A10)

The water does not...

The water does not drain at the end of the cycle, and (A10) appears in the display.

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No. But I will try that now. Thanks.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes.

Contractor's Assistant: Anything else we should know to help you best?

I will get back to you if it does not help.

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Answered in 1 minute by:
3/19/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,472
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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A10 means that the washer won't drain properly which is accurate because you said the water isn't draining. There is a lower front panel on your washer that you can pry on in the seam above the lower front panel to unclip the bottom panel and get it out of your way. In the bottom right corner is a 3" plastic hand twist cap. You'll need to unscrew this plastic cap and be ready because all the water in the tub will come flooding out so you need a wet vac or lots of towels to soak up the washer. Attached to the back of this hand twist cap is a coarse plastic filter catch which should catch change and things left in pockets. Remove any debris you find and re-install the cap. Try a new cycle and if the unit still acts up, the drain pump would need to be replaced.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,472
Experience: 9+ years being an appliance technician with factory training.
Verified
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