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The ice dispenser does not work but the cold water dispenser…

Customer Question
The ice dispenser does...

The ice dispenser does not work but the cold water dispenser does. It has 2 levers. Samsung Model RF42871HARS

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

6 years old aprox

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

My husband thinks it the switch and wants to know to get to it.

Submitted: 3 months ago.Category: Appliance
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Answered in 15 minutes by:
3/19/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi. I will try to help you with your problem. Give me a couple mins to go over your question.
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Customer reply replied 3 months ago
Ok. Great.
Customer reply replied 3 months ago
What additional info do you need from me?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Sorry I am having a hard time pulling up this model #. I will opt out so another tech can help.
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Customer reply replied 3 months ago
How will I know when the new tech is available?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Can you check that model# ***** for me?
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Customer reply replied 3 months ago
give me a minute.
Customer reply replied 3 months ago
RF4287HARS/XAA is the model code.
Customer reply replied 3 months ago
When you push the ice dispenser lever, the light does not come on but it does for the water.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Part# ***** be da97-08519a. And click link.https://m.youtube.com/watch?v=767rO4SfsSU&itct=CBUQpDAYASITCL_7-4G--dkCFYHhnAodlIIHdTIHcmVsYXRlZEiV2IapzKXzilk%3D
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Customer reply replied 3 months ago
I will try that. Thank you very much.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
You are welcome.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Please don’t forget to rate my answer. Thank you.
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applianceguy
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
2,159 Satisfied Customers
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.

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