Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The ice dispenser does not work but the cold water dispenser…

Customer Question
The ice dispenser does...

The ice dispenser does not work but the cold water dispenser does. It has 2 levers. Samsung Model RF42871HARS

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

6 years old aprox

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

My husband thinks it the switch and wants to know to get to it.

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 15 minutes by:
3/19/2018
Appliance Technician: applianceguy, Customer Service replied 5 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,165
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. I will try to help you with your problem. Give me a couple mins to go over your question.
Ask Your Own Appliance Question
Customer reply replied 5 months ago
Ok. Great.
Customer reply replied 5 months ago
What additional info do you need from me?
Appliance Technician: applianceguy, Customer Service replied 5 months ago
Sorry I am having a hard time pulling up this model #. I will opt out so another tech can help.
Ask Your Own Appliance Question
Customer reply replied 5 months ago
How will I know when the new tech is available?
Appliance Technician: applianceguy, Customer Service replied 5 months ago
Can you check that model# ***** for me?
Ask Your Own Appliance Question
Customer reply replied 5 months ago
give me a minute.
Customer reply replied 5 months ago
RF4287HARS/XAA is the model code.
Customer reply replied 5 months ago
When you push the ice dispenser lever, the light does not come on but it does for the water.
Appliance Technician: applianceguy, Customer Service replied 5 months ago
Part# ***** be da97-08519a. And click link.https://m.youtube.com/watch?v=767rO4SfsSU&itct=CBUQpDAYASITCL_7-4G--dkCFYHhnAodlIIHdTIHcmVsYXRlZEiV2IapzKXzilk%3D
Ask Your Own Appliance Question
Customer reply replied 5 months ago
I will try that. Thank you very much.
Appliance Technician: applianceguy, Customer Service replied 5 months ago
You are welcome.
Ask Your Own Appliance Question
Appliance Technician: applianceguy, Customer Service replied 5 months ago
Please don’t forget to rate my answer. Thank you.
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask applianceguy Your Own Question
applianceguy
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,165
2,165 Satisfied Customers
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.

applianceguy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Samsung 4-door refrigerator (purchased in 2010)
I have a Samsung 4-door refrigerator (purchased in 2010) that has a problem with the water dispenser. We came home from a one week vacation to find water everywhere and water pouring out the dispenser… read more
Brandon Nelson
Brandon Nelson
Appliance Repair Technician
Certificate
118 satisfied customers
We have a GE Profile Refrigerator with in the door water and
Hi, we have a GE Profile Refrigerator with in the door water and ice dispenser with the freezer on the bottom. Ice is working but the water dispenser stopped dispensing. The Lock button is not engaged… read more
applianceguy
applianceguy
Customer Service
High School or GED
2,165 satisfied customers
My Ice Dispenser stopped working on model GD5SHAXLQ01 is
My Ice Dispenser stopped working on model GD5SHAXLQ01 is there some way to trouble shoot it … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I'm own Samsung Refrigerator Model RF4289HARS/XAA my water
Good morning, I'm own Samsung Refrigerator Model RF4289HARS/XAA my water dispenser is working and my ice maker work but instead dispensing ice from ice dispenser coming out water. What could be wrong?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Samsung rs22hdhpnsr refrigerator water dispenser keeps
samsung rs22hdhpnsr refrigerator water dispenser keeps running. don't know if it is the dispenser lever or the solenoid vavle … read more
Joel Swenson
Joel Swenson
High School or GED
4,175 satisfied customers
My ice dispenser is not working. Went thru the book, can't
My ice dispenser is not working. Went thru the book, can't find anything out of whack. The fridge is making ice, just not dispensing. Emptied out the ice bin, cleaned it, dryed it, but not sound when … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Have a problem with Samsung RSG307AAWP side by side with
Hi. have a problem with Samsung RSG307AAWP side by side with Ice/water not always dispensing.. it seems the lever or switch is not engaging every time. Can this be replaced. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,363 satisfied customers
My son was crushing ice from the dispenser and it wouldn't
Hi! My son was crushing ice from the dispenser and it wouldn't stop. My husband even under hooked the wires in the back and when he reattached the mechanism was still spinning. Of course we took the i… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My Samsung Fridge dispenses water when the ice lever is
Hi. My Samsung Fridge dispenses water when the ice lever is pushed. How can I fix this? … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
French Door Samsung. Ice maker working. Cold water, not ice,
French Door Samsung. Ice maker working. Cold water, not ice, comes from ice lever on door. How fix?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a a GE Fridge, TFX25JR/TFT25JR. The water dispenser
I have a a GE Fridge, TFX25JR/TFT25JR. The water dispenser does not shut off when you pull the glass away. To shut it off, I have to slide the lever about a 1/2 inch to the right, between Water and Cr… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am troubleshooting a Samsung RF4287HARS refrigerator. The
I am troubleshooting a Samsung RF4287HARS refrigerator. The ice dispenser is not working. It makes ice, but I do not get any response when pressing the dispense lever. Have checked all the visible wir… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Samsung RF4287 Fridge, Icemaker works fine, dispenser does
Samsung RF4287 Fridge, Icemaker works fine, dispenser does not work. Water dipenser operates as advertised. Is there a separate switch that is replaceable? Can I remove the unit separately to inspect … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Samsung Refrigerator #RF267AB that has stopped producing
I have a Samsung Refrigerator #RF267AB that has stopped producing ice. I have not manually stopped the ice, I have hit the reset button, and I have made sure the freezer temp is cold enough. The ice w… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Profile side by side refrigerator which is about
I have a GE Profile side by side refrigerator which is about 3 years old. The water dispenser and ice maker stopped working yesterday. The interface on the door still lights up and settings can be cha… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We have Samsung Fridge Freezer with water dispenser and ice
We have Samsung Fridge Freezer with water dispenser and ice maker. The water dispenser lever is wobbly and no longer dispenses water. Is this something we can repair ourselves. We cannot see how to ge… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I HAVE A WHIRLPOOL SIDE BY SIDE FRIG. THAT WHEN I TRY TO GO
I HAVE A WHIRLPOOL SIDE BY SIDE FRIG. THAT WHEN I TRY TO GO TO YOUR WEB AND ENTER MY MODEL # XXXXX COMES BACK "NO SUCH MODEL" SO THEREFORE MY QUESTION IS FOR MODEL #ED5LVAXVQOO SERIAL #ARW2253245. OUR… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Hi i cannot get any water through the water valve on my samsung
Hi i cannot get any water through the water valve on my samsung fridge water dispenser , i have already changed the water valve , you can hear it operate when water button is pressed , i have changed … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x