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Wrx735sdbm00 water getting into freezer and leaking onto my…

Customer Question
Wrx735sdbm00 water getting into...

Wrx735sdbm00 water getting into freezer and leaking onto my hardwood floors. don't see a drain in it.

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Whirlpool model # above. yes on settings

Contractor's Assistant: Do you plan on doing the work yourself?

If possible. I have the freezer door off and the drawer out.

Contractor's Assistant: Anything else we should know to help you best?

Third time in two months with puddles on floor.

Submitted: 4 months ago.Category: Appliance
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Answered in 5 minutes by:
3/19/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,470
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

You're on the right track looking for a drain, but it's not exposed to see without taking the unit apart. Unfortunately this is not an easy issue to fix on these bottom freezer top refrigerators. You will want to unplug the unit for 24 hours to allow all the ice to thaw out. Once the ice is thawed out, the best way to clean the drain line is from the bottom up because going at it from the inside is really difficult. If you pull the refrigerator forward and remove the bottom access panel and locate the rubber hose which comes down directly from the middle or so of the freezer floor toward the back and use something like a turkey baster to shoot hot water up the hose. Once it's clear and you can blow air through the hose, you're good to go again. Also, if you have the ability to just unplug the refrigerator for 24 hours that'll thaw all the ice out and them you can just blow air up and clear the drain out.

Now this drain hose has been re-designed because the material on the hose would break down and the check valve inside won't allow water to flow out so below is a link to the new re-designed hose you'll want to order and replace with instructions.

CLICK HERE for drain hose

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