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The microwave powers up but does not spin or. The clock is…

Customer Question
The microwave powers up...

The microwave powers up but does not spin or cook. The clock is working as is the power to the microwave.

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

GE Model No. PEB2060DM2BB

Contractor's Assistant: Do you plan on doing the work yourself?

NO

Contractor's Assistant: Anything else we should know to help you best?

While you can set the clock and it works fine. At first a message like this comes up: Timer NITE HELP REM MUTE AMPM (THEN A PICTURE OF A MICROWAVE.

Submitted: 4 months ago.Category: Appliance
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Answered in 1 minute by:
3/19/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

When both the turntable and the heat stop at the same time on the microwave, that means that one of your door microswitches has failed and will need to be replaced. You will need to completely un-install the oven and remove the screws coming in from the back of the outer panel as well as the ones coming in from the side. Once the outer panel is removed, you can test the door switches through the right side of the microwave. Below is a link to a video that shows you how to test the door switches to determine which one is faulty. The access on the microwave is completely different so ignore that, but the testing of the switches is the same. Some of the screws will require T-20 safety torx bit screws.

CLICK HERE for video to see how to test switches

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Customer reply replied 4 months ago
Are you in San Antonio?
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

I am not. I'm actually out of Denver, Colorado. If you need a local technician, you'll probably want to call GE at 1.***-***-**** and they can help you find someone that is local.

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Customer reply replied 4 months ago
Thank you.
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

No problem but I'm sorry about the bad news.

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