Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a maytag mircorwave oven, model number mmv5165bab,

I have a maytag...

I have a maytag mircorwave oven, model number mmv5165bab, over the range model. the auto defroster won't shut off. the clock works, the timer works. the auto defroster is still running after 30 minutes. It is approximately 10 years old and has never given me problems until now.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

It is 10 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I'm by myself. I live with my 16 year old daughter.

Contractor's Assistant: Anything else we should know to help you best?

It won't shut off.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/18/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your microwave. Please give me a moment to review your question.

Ask Your Own Appliance Question

Have you been able to locate the plug above the microwave in the cabinet and unplug the unit?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
it is flush against a wall and flush against the cabinetry above it.I had thought about cutting power through the fusebox but didn't know what that would do to the unit.

There should be a cabinet above the microwave. Open the cabinet and look for a plug and unplug it.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I found the plug above the cabinetry and have unplugged it. I forgot it was there as it was full of cookbooks from Christmas when my daughters decided to make every holiday recipe known to man.

I understand. Now try plugging it back in and see if it has reset. If not - and it starts running again, unplug it and let me know either way,

Ask Your Own Appliance Question
Customer reply replied 5 months ago
It is no longer running after I plugged it back in

Ok, are you able to use the microwave now? Can you check with a coffee cup of water - if it still heats?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
cup of water is in the microwave now. heating for about a minute....I had totally forgotten where the plug was until you reminded me. many thanks
Customer reply replied 5 months ago
cup of water is steaming and the cup is warm to the touch....

You're welcome!

- PLEASE use the stars at the top or bottom of your screen my service before you leave today. Since we are on the honor system, Just Answer will only credit me for my time if you rate me positively. By giving me a rating of 4 or 5 stars at the TOP RIGHT of your screen I will provide free follow up questions for this appliance after this session. I am not always online, but answer questions as soon as I see them. So if you don't get an answer right away, don't worry, I log on daily to respond to questions. Thank you.

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
Engineer-Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Engineer-Tech Your Own Question
Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
1,242 Satisfied Customers
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

Engineer-Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Kenmore gas oven won't heat past 287 degrees and the
My Kenmore gas oven won't heat past 287 degrees and the panel is black. When I try to set the clock, as soon as I hit the start button everything shuts off. I can use broil, I can use the Warm/Hold an… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytag electric smooth top double oven range model
I have a maytag electric smooth top double oven range model # MER6772BAW. The key pad stopped working after a short power outage this week. The only functions that will work is on the top oven the war… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,345 satisfied customers
Have a whirlpool model # XFE371LVQ 0. the clock and lights
have a whirlpool model # XFE371LVQ 0. the clock and lights work but the stove top and oven do not heat up. what could be the problem and is it something I can fix myself … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
HelloMy Dacor oven wont seem to stay on. I press "bake&quo
Hello My Dacor oven won't seem to stay on. I press "bake" then it goes into "pre-bake" mode in which 135 degrees flashes, then the oven shuts off after about 3 seconds. This just started happening tod… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I currently have GE Modern Maid drop-in/down (the knobs are
I currently have GE "Modern Maid" drop-in/down (the knobs are at the front and there is no pan drawer at the bottom) model of Electric oven/range. It is approximately 18 years old. Few months ago, it … read more
Jason
Jason
Regional Service Manager
Associate Degree
403 satisfied customers
i have a maytage gemini electric range purchased in 2002.
i have a maytage gemini electric range purchased in 2002. the buttons for the top oven, both timers, and the clock are not working. the button for the bottom oven is working and the auto set button is… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I cannot find the serial number on my Maytag Gemini 30 upright
I cannot find the serial number on my Maytag Gemini 30" upright electric range....it is about 5 years old and it had a booklet glued to the back of the oven with the following model numbers printed on… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I own a Frigidaire side-by-side Refrigerater. It is approximately
I own a Frigidaire side-by-side Refrigerater. It is approximately 8-10 years old and the auto defrost is not working. The coils ice up overy couple days and I have to use a blow dryer to melt them in … read more
JIM
JIM
OWNER
Vocational, Technical or Trade Scho
201 satisfied customers
My oven wont turn on. I cleaned it--not even a self-clean--on
My oven won't turn on. I cleaned it--not even a self-clean--on Sunday, and it hasn't turned on since. The 4 stove burners work fine.… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
My Jenn-Air S136 wont unlock, weve tried shutting the power
My Jenn-Air S136 won't unlock, we've tried shutting the power off and jiggling the handle and we still can't get it open… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Old Whirlpool WUE 38000 electric range - daughter turned oven
Old Whirlpool WUE 38000 electric range - daughter turned oven on to Bake, immediately heard buzzing sound, oven light went off, and oven does not work. Stovetop heating elements, oven light, etc., do … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
have a maytag atlantis elec dryer[mde6400ayw]. will not shut
have a maytag atlantis elec dryer[mde6400ayw]. will not shut off drum,heat does shut off but drum on going until manually open door or turn to OFF. timer does NOT decrease in time dry but does decreas… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have located a magic chef stove/oven from the 50s or 60s
I have located a magic chef stove/oven from the 50's or 60's in one of our old farm houses. I'm trying to find out what year it is and how much it would cost to have it refurbished. Where can I find a… read more
rob clement
rob clement
service/technical manager
Vocational, Technical or Trade Scho
573 satisfied customers
I have a 15 year old Tappan gas range--model #30-3982-00/04.
I have a 15 year old Tappan gas range--model #30-3982-00/04. The circular face clock (with auto-on and auto-off features) is humming badly. Is it worth replacing the clock unit? What is the approximat… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I Have a newer maytag stove. We had been using the stove and
I Have a newer maytag stove. We had been using the stove and the oven at the same time and for some reason it wont work . we think it may be the fuse but cannot find it. do you know where this would b… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a Dacor oven (Model CPS 230 -- 30 Double Electric/Single
We have a Dacor oven (Model CPS 230 -- 30" Double Electric/Single Convection). After using the oven to bake this morning, the timer beeper won't shut off. The only function that will work is turning t… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I was here yesterday. Received answer from Tom Goeliner.
I was here yesterday. Received answer from Tom Goeliner. Aolution didn't work. Need more help. Kenmore gas stove, electronic, super capacity, ultra bake, self cleaning. When try to operate the over it… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Maytag stove is 10 years old. We ran the auto cleaner
Our Maytag stove is 10 years old. We ran the auto cleaner on the oven. Now the oven won't heat up, the preheat wont stay on. It beeps and then goes out. We've tried rebooting by turning the power off.… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x