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My new GE profile duel fuel stove has an issue with the

Customer Question
My new GE profile...

My new GE profile duel fuel stove has an issue with the oven. I am cooking and the oven will shut down and the screen goes black. This has happened twice and I have only cooked in it 3 times. What is going on?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It is brand new, just got it 2 weeks ago, and it has only been hooked up for 5 days. It is a GE Profile Duel Fuel range.

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

Just want to know if it is something I am doing?

Submitted: 3 months ago.Category: Appliance
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Answered in 16 minutes by:
3/18/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi. Nothing you are doing. If screen goes black, you are loosing power somewhere. Either cord connection on range or outlet it’s plugged into.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
You should have whoever installed it come back and check connections.
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Customer reply replied 3 months ago
Already did have an electrician check it. All connections are good. Any other suggestions?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
No. You are loosing power somewhere. Display would not go blank if you weren’t.
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Customer reply replied 3 months ago
Could it be in the range itself?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Possible. But not very likely.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
When the oven is on it is drawing more amps. Then with the higher amp draw a connection is breaking down. Could be in breaker box. Wires from box. Outlet. Cord on range.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Did the electrician see it happen?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Electrician would have been able to check voltage at the back of unit when display goes blank. Then he could say either it’s the stove or power source. If display goes out, but back of unit still has 220vac, not power source.
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Customer reply replied 3 months ago
I will try to get it to happen when the electrician is available on a moment’s notice...but I live in a very small town with limited resources, so he has to come from another town. My bad...thanks for the suggestions.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Welcome. Just surprised he did not recommend it while he was there.
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Customer reply replied 3 months ago
Although he answered my question to the best of his ability, the problem was actually not electrical, but a faulty control panel on the oven itself. It was a difficult question to answer if you did not see it happen.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Okay. Thanks for the information.
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