Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a whirlpool Cabrio wash machine. I’m getting error…

Customer Question
I have a whirlpool...

I have a whirlpool Cabrio wash machine. I’m getting error codes uL and 5d. Now it won’t move through the cycles. I have to unplug it to shut it off.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Model # WTW7600XWD. I would guess about 8 years

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Contractor's Assistant: Anything else we should know to help you best?

When it spins it is really loud and if I use the bulky or heavy duty cycle I get streaks of a black residue. I also have something like that on my floor in front of the machine and underneath. The machine is also squeaky

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 9 minutes by:
3/18/2018
Appliance Technician: Jason Pabon,
 replied 5 months ago
Jason Pabon
Category: Appliance
Satisfied Customers: 9
Experience: Owner / Operation Manager at Absolute Appliance Care Inc
Verified

Hello JACUSTOMER-9wf6gfz0, My name is ***** ***** I'm here to help with your washer. Please allow me one moment to pull up your documentation.

Ask Your Own Appliance Question
Appliance Technician: Jason Pabon,
 replied 5 months ago

Thank you for waiting. First I'd like you to test the suspension rod. This is done by ensuring the unit is turned off, open the lid and place the palm of your strongest hand in the middle of the basket (right on top of the dome cap of the wash plate.) . Now give it a hard and very fast shove downward and quickly remove your hand. Does the basket assembly bounce before stopping or does it go down with your hand, come up when you let go and stop? I'll be here waiting for your response.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer is less than 5 years old and I'm getting a DL code
My washer is less than 5 years old and I'm getting a DL code which is apparently drain hose related. I have a small load of whites sitting in stuck water that won't drain. The Washer is right next to … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Some of the cycles in our 2010 Cabrio will not run, or not
Some of the cycles in our 2010 Cabrio will not run, or not run completely. Others work fine … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,165 satisfied customers
Have a whirlpool washer has a UL code, put the basket
Have a whirlpool washer has a UL code, put the basket Springs on it and it still washes and goes to the rinse cycle and you get the UL code on the final spin cycle, any answers? Thank you, Raymond. … read more
Joel Swenson
Joel Swenson
High School or GED
4,177 satisfied customers
I was washing one(1) blanket( size), not a comforter, in my
Hi I was washing one(1) blanket(king size), not a comforter, in my Cabrio Top Load washer, and the UL signal came on with 13 minutes left in the cycle. I tried shifting the blanket, but cycle would no… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a 6 year old Whirlpool Cabrio washer that has been
I have a 6 year old Whirlpool Cabrio washer that has been showing an F51 code. I am able to run wash on the bulky or heavy duty cycle, but only very small loads or the code appears.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Maytag bravos front load washer is making a squeaky noise and
Maytag bravos front load washer is making a squeaky noise and not spinning properly. What do I need to do?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
whirlpool cabrio washer ul flashes on screen. I assume it means
whirlpool cabrio washer ul flashes on screen. I assume it means unlevel load. How do you fix that… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a Whirlpool Cabrio Washer. It just recently started
I have a Whirlpool Cabrio Washer. It just recently started giving me the UL error on the spin part of the cycle. It is about 9 minutes before finishing the entire wash cycle. The washer is in balance.… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Every time I use my washer it gets unbalanced. I have to reset
Every time I use my washer it gets unbalanced. I have to reset it several times and finally just started turning it to drain and letting it spin out. after about 2 minutes it does this again everytime… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a washer Whirlpool Cabrio at the spin cycle it just
I have a washer Whirlpool Cabrio at the spin cycle it just goes to the right alittle then to the left alittle no spinning. Ive done all the simple things like unplug to reset...nothing yet. all it doe… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a whirlpool cabrio wtw6400sw3; it washes and spins until
I have a whirlpool cabrio wtw6400sw3; it washes and spins until it comes to the rinse and spin cylcle and wobbles as if unbalanced. I unplug; reset and drain and spin again and it will not drain. Not … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Dear Sir, I have a Whirlpool Cabrio washer Model No. WTW 6600SW1,
Dear Sir, I have a Whirlpool Cabrio washer Model No. WTW 6600SW1, and the only 2 settings that you can wash clothes are heavy duty and bulky. Any other setting and it will stop and give a error code t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My whirlpool cabrio is way too loud in the spin cycle and it
My whirlpool cabrio is way too loud in the spin cycle and it stops (UL) unbalanced level...sometimes there is water on the floor too...… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a Whirlpool Cabrio, and just changed the Machine/Motor
I have a Whirlpool Cabrio, and just changed the Machine/Motor Control to clear a F50 code. All is well, except ALL loads on ALL cycles go UL! The basket goes crazy on spin cycles and I get The UL (unb… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Just moved into a home and inherited a Kenmore EcoCare System
Just moved into a home and inherited a Kenmore EcoCare System Heavy Duty washer. We are having two problems. First, it is staining our clothes with black streaks. Should I clean it with the vinegar re… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Sears Kenmore Washing Machine Model 110.20912. It
I have a Sears Kenmore Washing Machine Model 110.20912. It only agitates on Heavy Duty. The Delicate cycle quit working a couple of years aga. Now the Regular cycle does not work. What parts should I … read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a whirlpool Cabrio washer. Yesterday, I received an
I have a whirlpool Cabrio washer. Yesterday, I received an unbalanced load error. Afterwe cancelled the load, we have been unable to run the washer. We cancelled the load and since then when we start … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Why is my Cabrio washer model number WTW6200SW3 making so much
Why is my Cabrio washer model number WTW6200SW3 making so much noise ? At first when couldn't hear it at all had about 8 months.… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x