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I am trying to reset my clock and the numbers don't change.

I am trying to...

I am trying to reset my clock and the numbers don't change. I believe the problem is the touchpad because when I used the fan recently I was unable to shut it off. I needed to press it over thirty times in all different areas of the control and finally (thankfully!) it shut off. How do I fix this?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Several months. The digits work so I have just not been using any of the other features

Contractor's Assistant: Do you plan on doing the work yourself?

No I am a single woman and have no idea how to fix any of it

Contractor's Assistant: Anything else we should know to help you best?

No everything else is okay but the fan, light, clock ---- those features do not function

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 17 minutes by:
3/18/2018
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you. It's definitely the touch pad that's bad on it. Do you plan on doing the repair yourself? I could look up the part if you would like? If so, please give me the model number.

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Customer reply replied 4 months ago
What would replacing that part entail? Is it something I could do? Single woman, admittedly not very handy but I could do something simple. Model number JNM1541SM5SS
Customer reply replied 4 months ago
Is the call an additional charge? I am paying 31 already when I knew it was a touchpad.

I think they will charge you more

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Customer reply replied 4 months ago
How much is a new touchpad?

15

on diagram

Microwave control panel

Parts #: WB07X11014

$ 61.19

In Stock

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Customer reply replied 4 months ago
when I order it does it come with instructions to replace?
Customer reply replied 4 months ago
You can't talk me through it cause I don't have it yet. What do I need to remove to replace it?
Customer reply replied 4 months ago
Can you give me some instructions? typed or written? I thought that was purpose of the original fee? I'm not questioning you, rather the system here.

hold on, I'm going to see if I can find a video on it

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Customer reply replied 4 months ago
Thanks so much!

https://youtu.be/6SYUXvH56Ug

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it's not hard at all to replaced it. never doing it before should take you maybe a hour

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that video shows you step by step on how to change it

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the video explains it better than I could on an email on here :)

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If you need anything else just let me know. I would be happy to help you.

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I would deeply appreciate if you would rate me on here. Thanks

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Customer reply replied 4 months ago
I definitely will rate you and thank you for your help. Now I just have to figure out how to save video for when I get part! Thanks again, if I run into trouble I'll ask for help.
Customer reply replied 4 months ago
One more question!! Is it hard to know where to put the wires back in? Is it color coded? I just watched video and looks like lot of reconnecting to do!

they have their own harness plug and wont fit anywhere else. You could take a picture of it before you unplug them just to be on the safe side. Trust me, you wont have any problems

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Customer reply replied 4 months ago
Thanks so much Ray! Have a good day! I assume the "rate you" part will come up when we end this cause I can't find it on this screen

You should see it on your screen now

Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
Experience: Appliance Repair at GE
Verified
Ray and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Ok I see it, thank you
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Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
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Experience: Appliance Repair at GE

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