Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a refrigerator that is less than 2 years old. It

Customer Question
I have a refrigerator...

I have a refrigerator that is less than 2 years old. It started making noise and the freezer wasn’t getting cold enough. The thermostat said the internal temp was -10. So I figured it was frozen around the thermostat. I emptied it and unplugged it to allow it to thaw overnight. Now it won’t cool at all. It sounds like the compressor is running, but it remains at 70 degrees.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

2 yrs old. Samsung. RF28K9380SR/AA

Contractor's Assistant: Do you plan on doing the work yourself?

Nevermind. I’ll call someone faster than dealing with you.

Contractor's Assistant: Anything else we should know to help you best?

Need help repairing a 2 yrs old. Samsung. RF28K9380SR/AA

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 4 months ago
2 yrs old. Samsung. RF28K9380SR/AA
Answered in 14 minutes by:
3/18/2018
Appliance Technician: Daniel, Home Appliance Technician replied 4 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own Appliance Question
Appliance Technician: Daniel, Home Appliance Technician replied 4 months ago

Are you able to access the compressor at the back?

If so then feel the compressor and see if its hot to touch and let me know.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
It is hot. I pulled the cover on the inside and no part of the coils are cool.
Appliance Technician: Daniel, Home Appliance Technician replied 4 months ago

Ok if the compressor is hot but theres no cooling in there then im afraid its a sealed system fault here.

Now its possibley a blockage inside the sealed system or the compressor itself at fault here.

Im afraid for this it isnt a diy fix as you will need a refrigeration tech in as they will need to put there gauges on the pipe work at the back to see what pressure its pumping at.

If its a blockage they should be able to sort it from there.

But if the compressor is faulty then im afraid it will be an expensive repair. But the good news is Samsung give a 5 year warrenty on the sealed system side. As as the fault is on the system then this is covered by Samsung.

So give them a bell and im sure they can sort this out for you.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
17,544 Satisfied Customers
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I stopped my less than 2 year old washer in mid cycle and
I stopped my less than 2 year old washer in mid cycle and now it won't start back up, help … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Samsung fridge rf25hmedbsg/aa Changing the ice maker
Samsung fridge rf25hmedbsg/aa Changing the ice maker assembly and not sure how to put this fridge in forced defrost, to get the ice maker out. How do I put the fridge back in run mode… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Have a May tag refrigerator, 13 yrs old. side by side.
Have a May tag refrigerator, 13 yrs old. side by side. noticed yesterday that bothfreezer and fridge not as cool as should be. This morning cleaned the coils below and turned both thermostats to max l… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I. Last Saturday, I opened my freezer & it was full of ice &
Last Saturday , I opened my freezer & it was full of ice & what looked like snow. It is a Samsung , French Door with freezer drawer. … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
I have a samsung fridge rf4287hars/xaa and I havr replaced
I have a samsung fridge rf4287hars/xaa and I havr replaced the main board and the relay/overload switch but the compressor still does not come on. The fan comes on and I have tested the compressor and… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Samsung RFG293HARS refer. We have had it for 5.5
I have a Samsung RFG293HARS refer. We have had it for 5.5 yrs trouble free. Over the last month or so we have noticed that when the compressor turns on it get pretty loud for the first 10-15 seconds, … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
We have a Samsung Model RF28HMEDBSR/AA "4-door French door"
We have a Samsung Model RF28HMEDBSR/AA "4-door French door" refrigerator. The "Ice Master" ice maker is stalling out, and I'm unable to pull the ice container out of the ice maker. It moves out about … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Samsung ice maker only dumps ice when reset button is pushed
Samsung ice maker only dumps ice when reset button is pushed inside ice maker. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Samsung RF267AB refrigerator. The freezer portion
I have a Samsung RF267AB refrigerator. The freezer portion does not cool below 3 degrees even though it is set for -2 degrees. The refrigerator portion seems to be working fine. Is there anything I ca… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a whirlpool refrig model GX5FHTXVY020 ser # *****
I have a whirlpool refrig model GX5FHTXVY020 ser # ***** purchased July 2013 My ice maker has not been producing for the last 48 hr. The ice tray is empty so I tried pouring warm water over unit think… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Matyag MSD255XEM side by side refrigerator with an
I have a Matyag MSD255XEM side by side refrigerator with an icemaker in the freezer side door. I've owned it for about 2 1/2 years. The icemaker from day one has never functioned correctly (you can se… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a new Frigidaire upright freezer and it runs at least
I have a new Frigidaire upright freezer and it runs at least 80% of the time. I called the manufacturer technical support and the lady told that was normal for the new energy star freezers. She said i… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Noise from the back of Samsung RF266 refrigerator (french door)
My RF266 Samsung model refrigerator (french door) is making noise like the fan blade is hitting something in the back of the unit. It stops when I open the door. I was able to stop it for a while by s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Samsung french door refrigerator. The bottom freezer
I have a Samsung french door refrigerator. The bottom freezer started keeping some things frozen (like sausages, some frozen fruit) and some things are 1/2 frozen. Ice cream is like soft serve when it… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Ihave a Westinghouse freestyle refrigerator Model No. RJ532T
Ihave a Westinghouse freestyle refrigerator Model No. RJ532T Serial No. 21653211. The unit runs but the freezer won't make Ice cream hard and the provision depart ment doesen't get very cold. I have m… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Samsung RSH1NHMH Refridgerator. My fridge was warm at the top
Samsung RSH1NHMH Refridgerator. My fridge was warm at the top and cold at the bottom and the fan was not working. I got in a technician who advised me to defrost it as the area round the fan was iced … read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a Model # XXXXX REV-A Maytag Dehumidifier that has
I have a Model # XXXXX REV-A Maytag Dehumidifier that has been working beautifully for close to six years. Now it runs continuosly but the drain container is always empty. Room temp. is 70 degrees hum… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
4 yr old side by side ge GSL22JFPDBS IHG217290 FREEZER IS
4 yr old side by side ge GSL22JFPDBS IHG217290 =FREEZER IS SO COLD WATER IN DOOR FREEZES. MIN SETTING IS 0 DEGREES. THERMOSTAT WAS CHANGED. NO IMPROVEMENT… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x