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Our refrigerator light is not on and there is no cold.

Hello, our refrigerator light...

Hello, our refrigerator light is not on and there is no cold.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Whirlpool Gold, maybe 7 years old. Not sure model number.

Contractor's Assistant: Do you plan on doing the work yourself?

Probably not

Contractor's Assistant: Anything else we should know to help you best?

Someone came and fixed it about 3 years ago and it was something to do with frozen water or junk in a trap line in the freezer. We don't use the water dispenser or ice maker, but I think it was something to do with that.

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Answered in 1 minute by:
3/18/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,239
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your Whirlpool refrigerator. Please give me a moment to review your question.

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Please give me the model number - from inside of the refrigerator section near the top shelf.

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Customer reply replied 4 months ago
GX5FHTXVY06

Ok, thanks. One moment while I look this up.

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Are you hearing any unusual sounds coming from the refrigerator - such as the compressor trying to start?

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Customer reply replied 4 months ago
no sounds

Ok so are the refrigerator and freezer not cooling at all? Both are room temperature?

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Customer reply replied 4 months ago
room temperature, yes

Ok then, you highly likely just have a failed electronic control. Would you like for me to give you a source for the part and a youtube video that shows how to replace it?

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Customer reply replied 4 months ago
no, I would like a technician to do it

Ok, so would you just like a list of highly rated technicians close to your area?

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Customer reply replied 4 months ago
ok

Ok, please give me your zip code.

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Customer reply replied 4 months ago
43221

Ok, this will take up to 5 minutes to put together.

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Ok, here you are. These are all in or near Columbus:

Central Ohio Appliance - 4/5 stars -(###) ###-####/p>

Applianceman Service - 4/5 stars -(###) ###-####/p>

Steele's Appliance - 4/5 stars -(###) ###-####/p>

Shamrock Appliance - 4/5 stars -(###) ###-####/p>

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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,239
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
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Engineer-Tech
Engineer-Tech
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Category: Appliance
Satisfied Customers: 1,239
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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