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My whirlpool front load washer is flashing 9 won't let me do…

Customer Question
My whirlpool front load...

My whirlpool front load washer is flashing 9 won't let me do anything I tried cancel but can't I unplugged it a few times but still flashing

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Got in 2001 whirlpool duet

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

Will it reset itself if unplugged few hrs?

Submitted: 5 months ago.Category: Appliance
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Answered in 2 minutes by:
3/17/2018
Appliance Technician: Webb-Guy, Handyman replied 5 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,484
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging your appliance for 5 minutes to do a hard reset yet? If unplugging is not easy to do turning off the breaker for 5 minutes does the same thing.

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Customer reply replied 5 months ago
I unplugged it & waited an hr still same so unplugged few more times & waited it's unplugged again
Customer reply replied 5 months ago
If you can just tell me what to do here will be fine
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

so​rry if the site i s offering the automatic phone call its not from me. What is the model number of your unit ??

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Customer reply replied 5 months ago
4619 702 29011 whirlpool duet
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

th​e model number will have some letters to did you get this off the inside of the door?

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Customer reply replied 5 months ago
No can't open door locked on front of inststruction book I got with washer
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

h​mmmm ok without a model number makes this even harder. So the door is locked and not unlocking? Is there clothes insdie the unit?

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Appliance Technician: Webb-Guy, Handyman replied 5 months ago

can​ you try putting it on the drain / spin cycle to get it to continue draining the water that is inside of there?

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Customer reply replied 5 months ago
No won't let me do anything I tried all different cycles & cancel/pause & keeps flashing 9
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

it sounds like your control board may have died.

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Customer reply replied 5 months ago
Is that expensive?
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

do​es your washer have a kick plate at the bottom that removes?

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