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Have a Samsung dryer the drum turns when empty but not with…

Customer Question
Have a Samsung dryer...

Have a Samsung dryer the drum turns when empty but not with clothes inside

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Less than a year Model number DV42H5200EW/A3

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 4 months ago.Category: Appliance
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Answered in 2 minutes by:
3/17/2018
Appliance Technician: Kelly, Appliance Technician replied 4 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,655
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 4 months ago

Do you hear the motor running when full of clothes without the drum turning or what exactly happens?

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Customer reply replied 4 months ago
the motor is running and the drum turns freely when empty but when clothes are placed inside the motor runs but the drum does not turn
Appliance Technician: Kelly, Appliance Technician replied 4 months ago

Okay, it looks like you may be trying to reach Samsung since it is under warranty . JustAnswer is a question and answer site and not affiliated with Samsung and there is a charge for this service. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, please let me know and the Customer Care team will reach out to you.

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Customer reply replied 4 months ago
It will turn without clothes but when you put even a small load in it wont
Customer reply replied 4 months ago
I just solved the problem thanks for your time
Appliance Technician: Kelly, Appliance Technician replied 4 months ago

I understand, thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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