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Refrigerator HAIER MODEL HTQ21JAAWW. FREZER Area its cooling…

Refrigerator HAIER MODEL HTQ21JAAWW. FREZER...
Refrigerator
HAIER MODEL HTQ21JAAWW.
FREZER Area its cooling but not frizzing or making ice
I noticed that on back inside
Of freezer area a
Fan it’s constantly on but not cold enough
Please advice
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Answered in 1 day by:
3/18/2018
Michelle-mod
Michelle-mod, Moderator
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Satisfied Customers: 12
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Customer reply replied 4 months ago
still waiting
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,659
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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I suspect the refrigerant level is low. Can you remove the cover from the back of the freezer (inside) and see if the evaporator coil is frosted in only one small area, please?

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Customer reply replied 3 months ago
Ok, will
Do this on weekend... when i will
Get home , thank you

Sure, thank you!

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Customer reply replied 3 months ago
Hi yes, coil is frosted only on the curved area of coil

Okay, so that does indicate the refrigerant level is low. This is not a repair you will be able to complete, it requires very specialized tools and training. You can expect it to cost around $300 + parts to have it professionally repaired. I would replace the refrigerator...

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,659
Experience: Highly accurate diagnostician with over 30 years experience!
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Kelly and 87 other Appliance Specialists are ready to help you
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Customer reply replied 3 months ago
Better anew one
Ok thank you for advice and assistance overall

You are very welcome, thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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