Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Refrigerator HAIER MODEL HTQ21JAAWW. FREZER Area its cooling…

Refrigerator HAIER MODEL HTQ21JAAWW. FREZER...
Refrigerator
HAIER MODEL HTQ21JAAWW.
FREZER Area its cooling but not frizzing or making ice
I noticed that on back inside
Of freezer area a
Fan it’s constantly on but not cold enough
Please advice
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 day by:
3/18/2018
Michelle-mod
Michelle-mod, Moderator
Category: Appliance
Satisfied Customers: 10
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Appliance Question
Customer reply replied 1 month ago
still waiting
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,912
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question

I suspect the refrigerant level is low. Can you remove the cover from the back of the freezer (inside) and see if the evaporator coil is frosted in only one small area, please?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Ok, will
Do this on weekend... when i will
Get home , thank you

Sure, thank you!

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Hi yes, coil is frosted only on the curved area of coil

Okay, so that does indicate the refrigerant level is low. This is not a repair you will be able to complete, it requires very specialized tools and training. You can expect it to cost around $300 + parts to have it professionally repaired. I would replace the refrigerator...

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,912
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Better anew one
Ok thank you for advice and assistance overall

You are very welcome, thank you!

Ask Your Own Appliance Question
Was this answer helpful?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,912
24,912 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

24,912 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
my refrigerator is making ice inside refrigerator, what causes
my refrigerator is making ice inside refrigerator, what causes this?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
miele kfn 8462 sd - F2 error message on fridge temperature
miele kfn 8462 sd - F2 error message on fridge temperature display and continuous beeping. been getting ice in drain at back of fridge for a few weeks - defrosted freezer/fridge, cleared drain hole an… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
GE fridge. 1. Staying in defrost too long and stuff is
GE fridge. 1. Staying in defrost too long and stuff is thawing(ice cubes melt and refreeze to each other. 2. Water in back/bottom (in back where compressor is) 3. Compressor is really hot. Suggestions… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Have #HDVR1040W ...freezer frosting heavily. refrigerator at
Have #HDVR1040W ...freezer frosting heavily. refrigerator at room temperature is close to room temperature. both freezer and refrigerator not responding to their respective controls. periodic h. setti… read more
Kelly
Kelly
Appliance Technician
24,912 satisfied customers
The refrigerator is not working [warm] but freezer is cold
the refrigerator is not working [warm] but freezer is cold but frosting up model #gb2fhdxwqoo sn ky3850021 … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer
my Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer circulating fan will not run. I checked voltage on the 4wire supply plug and get about 1.5 or 2 volts between two of the 4 wires to the yell… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
24,912 satisfied customers
I can't set the temperature for my refrigerator or freezer.
I can't set the temperature for my refrigerator or freezer. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ge freezer model FUF2ODMERWH Will not go below 50degrees
Ge freezer model FUF2ODMERWH Will not go below 50degrees there was some ice build up on the bottom and the drain. I cleaned that up and it worked for a couple of days and now it not working again. Any… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,591 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Freezer is fine fr. Amana ABB192ZDES. Freezer works but
freezer is fine fr JA: What's the make and model? And have you checked the settings recently? Customer: amana ABB192ZDES JA: Do you plan on doing the work yourself? Customer: yes JA: Anything else we … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
Have a LG LFX28978ST frig, the freezer food is thawling.
Hey I have a LG LFX28978ST frig, the freezer food is thawling. Comoressor is running, evaporator fan is running, condenser fan motor is running, condesner coils are cleaned, evaporator coil was cold w… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
GE bottom door freezer. Freezer working, fridge not. I
GE bottom door freezer. Freezer working, fridge not. I replaced the evaporator fan and it worked fine for about 4 days. When I replaced the evaporator fan the blades of the fan were frozen in ice and … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE refrig/freezer model GSL25JFTABS S/N 225080 Freezer on
GE refrig/freezer model GSL25JFTABS S/N 225080 Freezer on setting #1 or #2 will freeze up water dispenser. Refrig setting over #2 and it will freeze items in the refrig. So we use for overflow but mai… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,435 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x