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My GE Profile refrigerator just stopped working two days…

Customer Question
My GE Profile refrigerator...

My GE Profile refrigerator just stopped working two days ago! It's only 7 years old. It has lights on, so it has power but nothing is cold. What's the most likely problem?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

The model number is ***** serial number tt570520 and it's three doors, with freezer on the bottom. It's 7 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Honestly, had looked at by someone who said he couldn't find the problem and suggested I buy a new unit. I would like to try and fix it myself

Submitted: 4 months ago.Category: Appliance
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Answered in 5 minutes by:
3/16/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,467
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Do you hear anything running or is the unit 100% silent?

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Customer reply replied 4 months ago
It seems to be running.
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

OK pull the refrigerator forward and remove the lower back access panel. Is the fan next to the big black round compressor running? And if you touch the compressor is it room temperature, warm, or blazing hot?

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