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Just had new Whirlpool fridge delivered on Wed. Service

Customer Question
Just had new Whirlpool...

Just had new Whirlpool fridge delivered on Wed. Service set-up unit for my wife. Fridge keeps running and won't shut-off.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

It is brand new WRX735SDHV

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe

Submitted: 4 months ago.Category: Appliance
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Answered in 5 minutes by:
3/16/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,381
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Is the refrigerator and freezer section getting down to temperature?

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Then is it working as intended. These units now use DC compressor motors (variable speed compressors) so they run about 90% of the time. They save a lot of energy because they can change speeds and work on DC instead of AC power like older units. The only time they really shut down is during defrost which happens every 8-72 hours depending on when your refrigerator determines it needs to defrost. This is just how the new units works. It keeps the temperatures more constant and it's sort of like jogging instead of sprinting so it saves a lot of energy.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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