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Have a whirlpool duet dryer Model # WED97HEDwW0 and my dryer…

Hey I have a...

Hey I have a whirlpool duet dryer Model # WED97HEDwW0 and my dryer will not start and has no power. I tought it was my thermal fuse but when I check it with multi meter it check out okay. What else could be the problem

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

The dryer is 2 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Model is WED97HEDW0

Contractor's Assistant: Anything else we should know to help you best?

Yes I have taken the dryer apart change the thermal fuse to be on the safe side as well as the thermissor

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Answered in 5 minutes by:
3/16/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,381
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Does the control panel still light up and allow you to select and change different cycles?

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Customer reply replied 4 months ago
no it has no power

OK well the thermal fuse can't cut power to the control panel, it just cuts power to the motor and heater. If the panel won't even turn on, you need to test power to the terminal block on the back of your dryer. Make sure you're getting 220 volts between the 2 outside power wires and 110 volts when testing each outside wire to the center neutral wire. If that checks good, your front interface control board has just failed and would need to be replaced.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,381
Experience: 9+ years being an appliance technician with factory training.
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Customer reply replied 4 months ago
Thanks
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