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Samsung front loader washer will not release the door lock…

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Samsung front loader washer will...
Samsung front loader washer will not release the door lock after completed cycle or sometimes when starting a newload door won't open unless you press the power button many times
Submitted: 4 months ago.Category: Appliance
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Answered in 2 minutes by:
3/16/2018
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago
Gavin
Gavin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 199
Experience: Whitegoods Engineer
Verified

Hi, how are you? Thanks for requesting me again

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Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

Have you got the model number of your washer?

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Customer reply replied 4 months ago
Wf42h5200ap/a2
Customer reply replied 4 months ago
Serial# *****
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

It's a bit of an odd fault you've got here. Can you tell me more about what happens when you try to start the cycle ie does the door lock itself when you power up or is it already lock?

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Customer reply replied 4 months ago
When washer has not been used between loads and door is shut can not open it to put the clothes in unless you power up several times
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

Any signs of any water in the drum?

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Customer reply replied 4 months ago
Just damp not any water
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

OK, once you've got it open and put your washing in do you have any problems starting the cycle?

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Customer reply replied 4 months ago
No starts right up no problem till cycle complete then again can't open the door unless hit the power switch several times
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

I'm thinking it's most likely a circuit board fault. Leave it with me and I'll see what I can find out and I'll get back to you asap

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Customer reply replied 4 months ago
K will do
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

Hi, I've been digging around today and come up with 2 possibilities for you.

The first is that there is something obstructing the air in the pressure system. This will be attached to the lower hose that connects the tub to the drain pump take it off and clean it all out. https://www.searspartsdirect.com/part-number/DC97-14545F/0026/401.html?modelNumber=WF42H5200AP/A2-0000&categoryName=Residential%20Washers&brandName=SAMSUNG

If that doesn't work its going to need a replacement circuit board i'm sorry which I can't find listed

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