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Have a 1000 series front load washer, keep getting F21 for…

Have a 1000 series...

Have a 1000 series front load washer, keep getting F21 for drainage. Have checked and cleared all hoses and they seem fine, could it be the pump?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Let me check

Contractor's Assistant: Do you plan on doing the work yourself?

9000 series with steam, mttw E950 WW01 yes

Contractor's Assistant: Anything else we should know to help you best?

Year 2010?

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Answered in 1 minute by:
3/15/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,428
Experience: 9+ years being an appliance technician with factory training.
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Customer reply replied 4 months ago
It is a 9000 Series washer and steam front load, modelMHWE950WW01

F21 means that your washer is not draining. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience: 9+ years being an appliance technician with factory training.
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Customer reply replied 4 months ago
ohnyes, F21 keeps coming up we have checked the lines and tubes which are all clean and pressure from water is good
Customer reply replied 4 months ago
thats it?
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