Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a GE Profile oven. When setting it to clean yesterday…

I have a GE...

I have a GE Profile oven. When setting it to clean yesterday I pulled on the oven door to see if it was locked yet. It managed to lock in the open position! I've tried canceling, we've shut the power off to it for hours at a time. Nothing resets it.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It's model number P B970S M2SS

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

We called GE and there are no repairmen who work on this model in our area. I have 20 people coming tomorrow for the weekend who I need to cook for...

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/15/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,236
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

This should actually be a fairly easy issue to fix. When the door gets locked open, you just need to trick the door into thinking that it's shut. So open the door and locate the door/light switch around the frame of the oven. Push the door switch in and hold it so that the oven thinks the door is shut. Now just start a self clean cycle and wait 60 seconds. Then cancel the self clean cycle and the door lock should open. At that point you can let go of the light switch and the oven should work normally.

If that doesn't work, tape the door switch so it's pushed in and the oven thinks the door is shut. Then unplug the oven or turn power off at the breaker for 60 seconds and re-apply power and that will reset the latch if the latch hasn't failed.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,236
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
It worked! Thank you so much. Definitely getting five stars for your help.

No problem and glad I could help!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,236
89,236 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,236 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Profile oven stuck on loc in display i have tried everything
profile oven stuck on loc in display i have tried everything i can think of but it won't let me bake … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a new GE Profile Microwave/convection oven. I am
I have a new GE Profile Microwave/convection oven. I am simply trying to cook popcorn and have tried using the popcorn setting which didn't work. Then I tried using the Cook Time setting, and that did… read more
AppTech8579
AppTech8579
1,774 satisfied customers
Do you have a list of authorized repair people in the
Do you have a list of authorized repair people in the Northern Virginia Area who could replace the Range Oven Control on my Ge Profile dual-fuel oven? My zip code is 22207,. and estimate the cost of r… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
The touchpad on my ge profile oven model P T960S M2SS has
the touchpad on my ge profile oven model P T960S M2SS has frozen up. How can I reset it … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
Ge profile, Model P B970S M2SS The lock to the lower oven
Ge profile, Model P B970S M2SS The lock to the lower oven is extended and contacts the lower oven door when closing.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I was cooking on my stove and the microwave fan came and will
I was cooking on my stove and the microwave fan came and will not go off - it has been running for 5 hours - It is a new microwave installed over the stove - The fan button will not work at all to adj… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a 4 or 5 year old GE Profile built-in electric convection/regular
I have a 4 or 5 year old GE Profile built-in electric convection/regular oven, Model #P T916S M2SS. It has been working great until last night when I used the regular oven. Afterwards the lights would… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
My Kenmore elite dual range oven is showing an F9 error and
My Kenmore elite dual range oven is showing an F9 error and beeping constantly. If I press cancel, it displays a flashing "door locked", a solid "clean" and then a red lock symbol. The door opens and … read more
JCCARVER
JCCARVER
8 satisfied customers
I have a glass stove top/oven, GE Profile, B975S. It has an
I have a glass stove top/oven, GE Profile, B975S. It has an adjustable burner, 6", 9" or 12" all in one burner. The 9" (middle) section has quit working. What's wrong & how do I fix it?… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
we have a GE profile 30 gas range Model JGB915SEF1SS. we
we have a GE profile 30" gas range Model JGB915SEF1SS. we were going to clean the oven. i am not sure of the sequence of setting the oven to clean but now the door is open, the door locked light flash… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
GE profile wall oven. Accidently pushed the clean button.
GE profile wall oven. Accidently pushed the clean button. Can not clear or open the door. Cancelled all home current. Then reinstated such electric current. Now face of oven reads "LOCKED" AND THE TIM… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a PT916SOM1SS GE profile oven (about 2-3 years old).
We have a PT916SOM1SS GE profile oven (about 2-3 years old). We have a 15 month old son who always wants to open the oven door and i am nervous he could burn himself if the oven is ever on and he open… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I just bought a GE Radiant Self cleaning range model # JB968SL1SS.
I just bought a GE Radiant Self cleaning range model # XXXXX I tried to use the self cleaning function for the first time, followed directions in the manual for setting & got a "door" message before t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a kenmore model # XXXXX horizontal axis washer.
We have a kenmore model # XXXXX horizontal axis washer. We've had problems with the door locking and the washer not starting since we got it. We've had Sears out once and told us that the mother board… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
We have a KitchenAid electric range -- about 5 years old --
We have a KitchenAid electric range -- about 5 years old -- whose oven turns itself off without explanation. It's in a house on a small island where getting repair people to come is a challenge. Any s… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
we have an "F9-6" error on our Gemini electric range.
we have an "F9-6" error on our Gemini electric range. Is it the cleaning micro switch again? I've had this appliance for 8 years, and every time I clean it , it craps out on me.… read more
Steve
Steve
Vocational, Technical or Trade Scho
130 satisfied customers
we have a frigidare gallery stove and yesterday the oven was
we have a frigidare gallery stove and yesterday the oven was being used. when the timer went off for timed cooking, our nieghbor who was also in the kitchen pushed the clean button and opened the door… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
In August 2008 I purchased a GE gas range, model PGB910SEMSS.
In August 2008 I purchased a GE gas range, model PGB910SEMSS. The problem I am having is with the oven. It takes too long for food to cook in the oven. Thanksgiving it took more than 5 hours to cook a… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x