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Help with display board set up on model HGS3052UC. Can't do…

Customer Question
Please help with display...

Please help with display board set up on model HGS3052UC

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Can't do configuration display don't show electrical - gas and no activation after light- broil pressed

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No thats it the display board is new the old one did take OFF selection

Submitted: 5 months ago.Category: Appliance
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Customer reply replied 5 months ago
R u there?
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
3/15/2018
Appliance Technician: Kelly, Appliance Technician replied 5 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,027
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 5 months ago

There has to be power to configure the board. If the display is not lighting up, it will not be able to be set. Did you check all connections and verify power supply is adequate?

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Customer reply replied 5 months ago
The board comes up and 12 00 stars blinking
To configure the system LIGHT and BROIL has to be pressed for 5 seconds to start configuration
But it don’t start it
In tech manual page 41 info saying
After powering up the unit Elicric Gas sign suppose to show up
To start setup
I don’t see it
Actually something comes up for a few seconds on the bottom of display but don’t light n broil activation don’t move setup on
If I start bake gas getting lit for a few seconds and sign error 160 shows on display
Customer reply replied 5 months ago
Not now I would pay for direct call
If can’t finish repair tomorrow onsite
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

Sorry for the auto call offer, I have no control over those.

The display should show ELECTRIC or GAS right when it is powered up, followed by the software version, then it should start flashing CLOCK and 12 starts flashing. Does it show all that when you first turn the breaker on?

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Customer reply replied 5 months ago
No I can’t recall it
12 00 started flashing and enclosed in part box info don’t refer to El and Gas sign
I found out about that only from
Tech manual after I received it
And today in the morning appoint
Already looked for El Gas line
Right after plugging unit in
Something showing up
I thing long line stars with ELCR
Then digits and don’t remember Gas
Anywhere trying to press light broil
/according to my model/ still couldn’t get it thru
Sorry typing slowly English is my third language
Customer reply replied 5 months ago
I have somehow to select GAS
It don’t give such opinions
Appliance Technician: Kelly, Appliance Technician replied 5 months ago

Hmm, I am not sure if it will not go into the configuration mode. I will see if another may have information for this issue.

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Customer reply replied 5 months ago
After unit powers up how the el-gas sign looks up? Do I have/can/ select gas options? For how long that sign stayin ? I have tech manual but it don’t describe details
Did u set up in your past such c/board? I know that’s impossible
To touch each model available on the market
Customer reply replied 5 months ago
Is anybody going to answer my questions? I need help guys.
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