Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have a RCA apartment washer Mod RTW250 w/ a code E 6 and…

Customer Question
Have a RCA apartment...

Have a RCA apartment washer Mod RTW250 w/ a code E 6 and locked lid that will not operate. How do you reset to operate?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

The machine is a Model RCA RTW250 and is less than a year old. Purchased from Walmart.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, trying to help a neighbor, 68 yr old lady w/little funds to heir a repair person.

Contractor's Assistant: Anything else we should know to help you best?

I am a retired mechanical engineer w/tools

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
3/14/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,242
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Can I please have the Full model number of the unit to better assist you ?

the number of RTW250 is not being recognized as a good model number.

And have you tried to reboot the unit by unplugging it for 5 minutes then plugging it back in to see if then it will run ?

If not let`s do that at this time.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Have tried unplugging and replugging; with no success. That is the only number. It is a purchase from Walmart; I've seen the model on the internet. I'm getting this info from an elderly lady; I'm not at the location.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

when you unplugged it was it unplugged for 5 minutes or more ?

That is the ONLY way it will reboot anything less and it will not reboot.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
had unplugged for much longer than 5 min.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

And it say RCA on it ?

I ask because RCA has not been in business for years .

RCA used to be GE could it be a GE brand ?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I saw this unit in the Walmart enternet catalogue yesterday.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

I too am looking but find no RCA brand units.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Do you see a GE? Do you see a RPW250?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

ok I found a model number of RPW 250 but not a RTW250

Ask Your Own Appliance Question
Customer reply replied 4 months ago
That is what the unit looks like. The one w/push buttons for controls. I'm not at the location of the unit but have seen what it looks like.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

ok I can not find any literature ,not even a use and care booklet online .

and none of the 5 largest Appliance parts dealers even show it as a god part number , if I didn`t know better ,I would say the unit has no replaceable parts , the manufacture is considering it as a disposable unit .

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I don't know what I'm to do now per the customer care person talking about more tech's info.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago

so are you talking to RCA Customer care ? and Me also !

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No, I don't have info on how to contact RCA's customer care.
Appliance Technician: Kelly, Appliance Technician replied 4 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,692
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 4 months ago

The model number is ***** and the E6 error means the door latch has failed. You can try unplugging it for a few hours to reset but the latch is likely faulty. This model is imported and sold as a replacement only machine. If you purchased at Walmart, they will likely exchange it if less than a year old.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,692
25,692 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,692 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer (Model WTW4800BQ1) stop at the middle of cycle, I
My washer (Model WTW4800BQ1) stop at the middle of cycle, I noticed that the "wash" indicator light is on, the lid "looked" light is off. I understand that the washer won't operate when the lid is not… read more
AppTechNC
AppTechNC
Appliance Repair Technician
Appliance Repair
154 satisfied customers
I have a top loading Maytag washer that I purchased in Jan.
I have a top loading Maytag washer that I purchased in Jan. 2015. Within the last 5-6 months it bangs the tub against the sides one the machine when in high speed spin on most occasions, but not on ev… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,242 satisfied customers
Afternoon. I've used many times in the past and hoping you
Afternoon Kelly. I've used many times in the past and hoping you can help me with a 3 yr old GE stackable washer dryer combo. The washer is not working at all. The only thing that happens is the light… read more
Kelly
Kelly
Appliance Technician
High School or GED
25,692 satisfied customers
I have an amana ntw4755ew. I had it set on handwash--forgot
I have an amana ntw4755ew. I had it set on handwash--forgot to change it back to normal. Changed it in the middle of the tub filling. All water drained out. Held the start button for 3 seconds thinkin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Whirlpool washer Mod #WTW4815EW1. Ser # C60233865.
I have a Whirlpool washer Mod #WTW4815EW1. Ser # C60233865. The lid lock won't unlock. I replaced the locking mechanism but when I plugged the machine in the lid lock light came back on and I can't op… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,242 satisfied customers
I have a Bravos Maytag top load HE washer purchased Oct
I have a Bravos Maytag top load HE washer purchased Oct 2011. I was washing a load of towels, had it on the color/towel selection and now the dL error comes up. When I try to reset it, the machine mak… read more
Kelly
Kelly
Appliance Technician
High School or GED
25,692 satisfied customers
I'm struggling with my Whirlpool WTW5000DW1. It will not
i'm struggling with my Whirlpool WTW5000DW1. It will not complete a cycle. i have tried resetting, and running diagnostics. The lid DOES lock, but I think the machine may not be sensing the lid is loc… read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have a Maytag Bravos MVWX600XWO, 8 or 9 years old. Model
8 or 9 years old. Model provided. It stopped before finishing cycle, now it starts then the lid lock starts blinking and it faults out. Can you provide me the sequence required to extract the fault codes so I can find out what needs fixing? … read more
Master Tech
Master Tech
Whirlpool Master Technician
13,242 satisfied customers
Whirlpool top load washer model WTW00BW0. Sensing light
Whirlpool top load washer model WTW00BW0. Sensing light solid on. Lock light flashing. Does not lock. Lid lock part W10238287 has been replaced, no change. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Our lid locking light is flashing red and the lid is down.
Our lid locking light is flashing red and the lid is down. We did not use the washer yesterday at all. How do we reset the lid locking mechanism? This is a new machine. It is. Less than one year old.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Lid lock indicator is blinking with a red light & machine will
Lid lock indicator is blinking with a red light & machine will not continue washing. I've misplaced manual for Whirlpool Cabrio purchased 3 yrs ago-help!… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Comforter placed in washer. Put soap in, pressed power, then
Comforter placed in washer. Put soap in, pressed power, then pressed start. Water never came in and cannot get washer unlocked… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a maytag washing mach mod. # XXXXX Less than 2
I have a maytag washing mach mod. # XXXXX Less than 2 years old the motor spins freely in one direction when turned manually but it locks up when turned the other direction. This mach has no belts it … read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a Whirlpool range - supercapacity 465 model (about 6
I have a Whirlpool range - supercapacity 465 model (about 6 yrs old). can't find the handbook and I'm trying to set it for self cleaning the oven. I took out the shelves, and hit auto clean tab and th… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
Our Badger 5 unit appears to be leaking from the bottom, from
Our Badger 5 unit appears to be leaking from the bottom, from one side of the rectangular electrical cover plate, from the red (reset?) button, from one of the nuts around a screw, and a few other pla… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,242 satisfied customers
I have a whirlpool duet washer that is giving me problems.
I have a whirlpool duet washer that is giving me problems. It gets the 'f dl' code, with the beeping, etc. I got the door lock part and exchanged it out. Unplugged it, threw the breaker, and cussed at… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
LDF7810BB dishwasher s/n 609KWRE00014 When turning on normal,
LDF7810BB dishwasher s/n 609KWRE00014 When turning on normal, begins to operate, then sounds a chime (3 beeps or so) and stops. Upon opening LCD indicator reads "LE" (blinking). This appliance is abou… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
I purchases a GE front end loading washing machine ...
I purchases a GE front end loading washing machine about one and a half years ago. In the last 6 months or so, we have had a repeated problem of the door locking mechanism not working. It just makes a… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x