Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Ge profile microwave won't heat nor turn the glass tray.

Ge profile microwave won't...

Ge profile microwave won't heat nor turn the glass tray

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Manufactured in 2012 but not sure when installed as we boughtth ehouse in 2015 and it was already installed

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe

Contractor's Assistant: Anything else we should know to help you best?

Just stopped while cooking bacon. I have seen this happen in older microwaves that get very hot cooking bacon

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/14/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your microwave . Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers. Also note that you may receive a phone call offer from Just Answer. That is automatically sent by the website and not from the expert.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
STOPPED TURNING AND COOKING WHILE HEATING BACON, ALL CONTROLS AND LIGHTS SEEM NORMAL

Can you tell me if the microwave still counts down but just won't run?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
NO

So what happens when you press start?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
COUNTS DOWN DOES EVERYTHING BUT HEAT AND TURN TRAY
Customer reply replied 5 months ago
FAN STARTS, COUNTDOWN BEGINS

Ok. I understand. Generally when you are experiencing an issue like this it just means that one of the door switches is bad. These microwaves have 3 to 4 door switches that must all be in their proper positions to cook and heat up and when one goes out you will experience things like the microwave counting down without running. Luckily they are fairly inexpensive to replace as most of the switches are less than $20. The bad switch is usually the one that doesn’t “click” when you press the button on it. Sometimes the leads to the switch appear overheated. If it isn't something that you are comfortable doing yourself you can call a local service company or if you don't know one you can always call GE customer service and see who in your area is a certified service of GE appliances. The part number for the door switch is WB24X10029. You can get it on Amazon here: http://a.co/hfYbAXl

Always unplug the microwave for 3 hours before taking it apart to discharge the High Voltage capacitor. Be careful when working on microwaves.

- PLEASE use the stars at the top or bottom of your screen my service before you leave today. Since we are on the honor system, Just Answer will only credit me for my time if you rate me positively. By giving me a rating of 4 or 5 stars at the TOP RIGHT of your screen I will provide free follow up questions for this appliance after this session. I am not always online, but answer questions as soon as I see them. So if you don't get an answer right away, don't worry, I log on daily to respond to questions. Thank you.

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
Engineer-Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Engineer-Tech Your Own Question
Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,242
1,242 Satisfied Customers
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

Engineer-Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Ge profile microwave won't heat nor turn the glass tray.
Second opinion] ge profile microwave won't heat nor turn the glass tray … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Panosonic microwave that was in the house when I
I have a Panosonic microwave that was in the house when I bought it 17 years ago. The oven always worked fine until this morning when it has a "D" indication that it is in Demo mode. The tray goes aro… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE microwave model # HVM1750DP1BB that is will not
I have a GE microwave model # HVM1750DP1BB that is will not start. The control panel seems to be working properly. That is It starts a count-down with ether time cook or express cook. Any ideas? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Combo Microwave oven. I came with a round metal
I have a GE Combo Microwave oven. I came with a round metal rack and has worked great for years. All of a suden, it's sparking where the legs are welded to the tray. I don't know when, but the rubber … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
329 satisfied customers
GE Profile Advantium Oven Model Number PSA1201RSS01 randomly
GE Profile Advantium Oven Model Number PSA1201RSS01 randomly displays the message "Control Panel LOCKED". Seems to be happening more often. Most recently was this week when microwaving 2 medium potato… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
We have a GE Profile Microwave Oven, Model PEB206OSM1SS, Serial
We have a GE Profile Microwave Oven, Model PEB206OSM1SS, Serial No. GT900922U, manufactured in April 2010, and bought by us sometime in late 2010. While we were away on holiday last week, the front pi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Microwave Model #JES 1855 PCH 63. It made an
I have a GE Microwave Model #JES 1855 PCH 63. It made an arch and there was a visable flash inside the cooking chamber. The clock works, the light operates, but there is no cooking. Anything I can do?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I placed 5 strips of bacon in the GE Profile microwave. My
I placed 5 strips of bacon in the GE Profile microwave. My wife removed them to heat a cup of tea and left the house. I returned to the kitchen and ran the empty machine for 5.5 minutes, mistakenly be… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
All of a sudden my Advantia microwave oven is seriously overheating.
All of a sudden my Advantia microwave oven is seriously overheating. What can I do to prevent this from happening? For example, I cooked a yam for 10 min. and then an entree for 2 min. and then the fa… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
I have a Daewoo Electronics microwave oven. A cracked turntable
I have a Daewoo Electronics microwave oven. A cracked turntable recently broke while cooking a glass caserole. Turntable now in two pieces. Also, the mechanical drive connection that engages the glass… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a ge profile pvm1870dm1bb microwave oven and need to
I have a ge profile pvm1870dm1bb microwave oven and need to replace the turntable gear. I have the replacement part-how do I get to it?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello....in the middle of cooking a sweet potato tonight in
Hello....in the middle of cooking a sweet potato tonight in my GE Profile microwave, the fan came on out of nowhere and was blowing hot air out of the vent and was very loud. Furthermore, I couldn't t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a 1989 Quasar convection microwave, and managed to melt
I have a 1989 Quasar convection microwave, and managed to melt the microwave plastic cooking platform with the oven on convection. What can I replace it with? Can I get an owner's manual for it?… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
I have a GE Microwave Oven Model # XXXXX that has started
I have a GE Microwave Oven Model # XXXXX that has started making a noise alot of the time now sounding like food has exploded in it but it hasnt. It still heats the stuff fine but past few days makes … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
What caused my GE built-in microwave with convection oven to
What caused my GE built-in microwave with convection oven to have the front glass explode into the room while not being used? If the door were to be replaced what would keep it from happening again>… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I started having a problem with my GE Profile Spacemaker xl
I started having a problem with my GE Profile Spacemaker xl 1800 microwave oven. When I open the door it makes a buzzing sound and I cannot get the buzzing to stop or get the oven to cook my food. Any… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE microwave model JE1590BHBB and this morning while
I have a GE microwave model JE1590BHBB and this morning while warming up a plate the piece under the glass that turns the glass plate caught fire and melted. Do you know what caused that and is it rep… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Microwave/Convection oven - over stove - started not working
Microwave/Convection oven - over stove - started not working last week - it will run for about a minute and then the clock keeps counting down like it is heating (convection or microwave) but it stops… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x