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I am working on a GE refrigerator that the ice is melting…

Hello, I am working on...
Hello, I am working on a GE refrigerator that the ice is melting just enough to cause it to stick together. I put a temp logger in the unit to record what temperatures the unit was reaching and it stayed at an average temp of 0 degrees for the three days I was recording it. Defrost is at 40 degrees. The freezer is not full of food. I have checked the seals on the doors and they are good, sealing properly and no gaps. Any recommendations of what may be causing the sticky ice? I have attached a picture of the temp chart that I took on the unit as well.
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Customer reply replied 4 months ago
The model number for this unit is GSH22JGDDWW
Answered in 2 minutes by:
3/13/2018
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 25,693
Experience: Highly accurate diagnostician with over 30 years experience!
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Is the freezer empty or just not full?

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Customer reply replied 4 months ago
Just not full

Where did you have the Data Logger when you recorded the temps?

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Customer reply replied 4 months ago
It was placed in the middle shelf, in the middle of the shelf on both the freezer and fresh food sides.

It looks like the issue is with the defrost cycle. It may be with the lack of a lot of product in the freezer but it would be prudent to replace the defrost sensor looking at the chart. The defrost sensor is the one that is in the upper left corner of the evaporator.

The link below is to the part you will need!

CLICK HERE

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Hello, I see this question is still open and I was just following up to see if you require further assistance.

Kelly
Kelly, Appliance Technician
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Satisfied Customers: 25,693
Experience: Highly accurate diagnostician with over 30 years experience!
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