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My refrigerator light is on, but it is not keeping anything…

Hello, my refrigerator light...

Hello, my refrigerator light is on, but it is not keeping anything cold.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

I will check

Contractor's Assistant: Do you plan on doing the work yourself?

It is a Maytag Performa, maybe 20 years old. I will do the work myself if I can

Contractor's Assistant: Anything else we should know to help you best?

It was working until I turned off circuit breaker, and when the power was back on, the problem started

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Answered in 6 minutes by:
3/13/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 4 months ago
I will check

ok

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Customer reply replied 4 months ago
The model is PTB2153drw

ok give me a minute to look up your model.

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Customer reply replied 4 months ago
The power has been out many times before, and the refrigerator has always worked fine when the power is back. That is why I don't understand why this is happening.

OK so you either have a bad thermostat or stuck defrost timer if nothing is running. If you haven't given it an hour, just leave it plugged in for an hour and the unit might just exit defrost on it's own. Otherwise, you'll need to open the refrigerator door and look up at the control panel inside the refrigerator. toward the front of your control panel on the bottom, there is a small 1/2" plastic circular knob. Turn this knob with a flat head screwdriver clockwise half a turn and if the refrigerator kicks on, replace the defrost timer because it's not advancing on it's own. If it doesn't turn on, the thermostat behind the knob you adjust to change the temperature inside the refrigerator has failed and needs to be replaced.

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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
Verified
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Customer reply replied 4 months ago
Thanks, ***** ***** try that, but it may take a while.
Customer reply replied 4 months ago
I don't see the 1/2 inch circular knob
Customer reply replied 4 months ago
Ok, I did see that I think, but it is in the back and a bit hard to reach. I will try to get to it

ok sounds good.

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Customer reply replied 4 months ago
I turned it with the screwdriver. I don't know yet if it made a difference.

It would start up immediately if the timer was the problem. If you don't hear it running, then you have a bad thermostat.

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Customer reply replied 4 months ago
Then I guess I need to call someone in my area to replace it

That's up to you if you're handy enough to replace it yourself or not.

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Customer reply replied 4 months ago
Thanks for your time and help.

No problem and good luck!

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