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Flipped breaker off to replace outlet. Microwave is on same…

Flipped breaker off to...

Flipped breaker off to replace outlet. Microwave is on same breaker. When breaker was f lipped back on, Samsung microwave lost all power. Cord still shows voltage running through it

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

2 years

Contractor's Assistant: Do you plan on doing the work yourself?

Like to why do you ask?

Contractor's Assistant: I'm just trying to get information to help you.

Model #: ME21H706MQG

Contractor's Assistant: Anything else we should know to help you best?

I think it made a quick "beep" when breaker turned back on, but then died out

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Answered in 27 minutes by:
3/12/2018
Mike G
Mike G, Master Electrician
Category: Appliance
Satisfied Customers: 8,165
Experience: Proven Professional 49 years Experience
Verified

Hi, I'm Mike and I'll be assisting you. Please stand by while I review your question.

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Do you have a 2 wire voltage tester to verify 120V at the receptacle?

Mike G
Mike G, Master Electrician
Category: Appliance
Satisfied Customers: 8,165
Experience: Proven Professional 49 years Experience
Verified
Mike G and 87 other Appliance Specialists are ready to help you
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Customer reply replied 1 month ago
No, just a pen you put in outlet to check power
Customer reply replied 1 month ago
No. Just a penlike tester you put in outlet
Customer reply replied 1 month ago
Is there an in-line fuse? Pretty sure the issue lies in the unit itself
Verified
Phone call session started
Customer reply replied 1 month ago
What is staus??

I saw that another expert made the phone call and expected you question was answered. A 2 wire tester is needed to verify bot a hot and a neutral at the receptacle. If you have 120V there, the problem is the unit. A pen tester only indicates a hot but not a neutral.

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Customer reply replied 1 month ago
I Did Not speak with a technician. Again, issue is in the unit. Is that where your expertise ends?

Plug a lamp into the receptacle to verify the circuit.

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Customer reply replied 1 month ago
Circuit verified

That indicates it is the microwave's problem. I send your question to an appliance expert. Stand by.

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Customer reply replied 1 month ago
Been over 2 hours. Not heard from anyone??

Question sent to appliance expert. Don't know why it hasn't been picked up. I'll check on it for you.

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Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 240
Experience: Appliance Repair at GE
Verified
Hello I’m ray and would be happy to help you. It sounds like the fuse on the filter board blew. Do you know how to get to it and check it?
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Customer reply replied 1 month ago
I do not but am able to with some advisement
Customer reply replied 1 month ago
Is it located behind filter underneath?
https://www.searspartsdirect.com/model-number/me21h706mqgaa0000/1482/0123370.html?searchType=modelSearch&q=ME21H706MQG&searchTerm=ME21H706MQG
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It’s number 13 but this is a bad diagram. It’s right behind the control board/touch pad
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I’m trying to find you a video on YouTube to send you
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https://youtu.be/_yWSU0kTkTg. This one give you an idea how to. It’s going to be right behind the steel grill above the touch pad
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Customer reply replied 1 month ago
The you tube link is not valid
I don’t know why it’s not working
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https://youtu.be/KEJKl8_0xgk
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Try that one
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Mike G
Mike G
Mike G, Master Electrician
Category: Appliance
Satisfied Customers: 8,165
8,165 Satisfied Customers
Experience: Proven Professional 49 years Experience

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