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My Neptune washer was stopped at the beginning of it's cycle…

My Neptune washer was stopped...
My Neptune washer was stopped at the beginning of it's cycle and then restarted and left unattended for a couple hours. It now has sopping wet clothes in it and when I try to start it nothing happens and if I push the spin button it beeps at me
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
I tried unplugging the washer for about a minute or so, still no response
Customer reply replied 1 month ago
I've changed my mind about a phone call, I thought there was actually someone answering my questions tonight
Answered in 1 hour by:
3/12/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,330
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Customer reply replied 1 month ago
Model number MAH5500BWW

Ok if the unit is dead and not doing anything, then the main board has gone out which was a common issue on that unit. They have redesigned the board due to the transformer failing on it causing that issue. Order this part number and replace it by removing the back console panel and install it, it is an easy replacement. Part number WP22004299. All I ask is please use the star rating system to rate my service thanks

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,330
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
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Customer reply replied 1 month ago
End up your answer was so wrong, first your part number was incorrect and it ended up that the pump was bad. Sorry I took your advice
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Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,330
18,330 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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