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My Samsung range oven will not hest up no stone no oven.

My Samsung range oven...

My Samsung range oven will not hest up no stone no oven. Lights work convection fan works. And no code have up plugged it for a few minutes and still nothing

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Ne 59j3420sb 2016 installed. 2015 on the tag.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Cook top light go's on but not the hot surface light.

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Answered in 6 minutes by:
3/11/2018
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,302
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging your appliance for 5 minutes to do a hard reset yet? If unplugging is not easy to do turning off the breaker for 5 minutes does the same thing.

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Customer reply replied 4 months ago
Did it for 3 min.
Customer reply replied 4 months ago
I did it for 3 min as stated in the 1st contact

ok ​I see that now. now is it the oven not heating up or the cooktop?

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Customer reply replied 4 months ago
Both

so​ this indicates your main control board being the issue and needing to be replaced. Nothing else would cause this issue other than this part.

https://partsdr.com/part/de92-03045h-main-control-board/​

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Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,302
Experience: Maitenance Supervisor
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Customer reply replied 4 months ago
Ok thanks
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