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I own a Maytag washing machine model MVWB835DW2. I looked…

I own a Maytag...

I own a Maytag washing machine model MVWB835DW2. I looked online at Appliance Assistant for the button sequence to activate Diagnostics Tests and the instructions are not for my machine. Do you know the correct sequence?

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

I bought it in 2016 and again it is the MVWB835DW2 model.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, I have it pulled apart and am having trouble removing the basket from the tub. Soaked it in 3-in-1 oil over night and will try again to remove the basket manually. Would be nice to know of a simpler way to remove the basket.

Contractor's Assistant: Anything else we should know to help you best?

Sure, water won't flow into any cycle, and before that symptom began, water wouldn't drain completely from basket. It got worse. I'm removing the basket to clean out the tub and drain to see if that works since I can't get to the diagnostics tests.

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Answered in 12 minutes by:
3/11/2018
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,121
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. Tip unit back and look at inner front of cabinet. Do you see a bag with tech sheet?
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Customer reply replied 1 month ago
No.
Ok. Be right back.
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Customer reply replied 1 month ago
No. I thought I'd get a written button pushing sequence to activate the diagnostics tests. I don't want to have it dictated to me over the phone. I don't want the service.
https://m.youtube.com/watch?v=xpTCLMugh60
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Customer reply replied 1 month ago
That U-Tube video isn't for my washer and that method doesn't work. Everything I've found on U-Tube has been for earlier models of my machine. This is getting me no where. I don't want to continue with this service.
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,896
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

The tech sheet for your model is attached! :)

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

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Customer reply replied 1 month ago
I'm not at the washing machine location right now. I'll go there later in the day to work on it again and use the Tech Sheet you provided. Thank you for it. I'll contact you later in the evening...

Thank you.

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,896
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
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Customer reply replied 1 month ago
The tech sheet is very helpful. Thanks.
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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,896
24,896 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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