Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

LG WM 2501 HV/A washer, drum light stays on

LG WM 2501 HV/A washer, drum light stays on
Ask Your Own Appliance Question
Answered in 2 hours by:
3/11/2018
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,318
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging your appliance for 5 minutes to do a hard reset yet? If unplugging is not easy to do turning off the breaker for 5 minutes does the same thing.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I unplug it and the light goes off after 10-15 seconds or so.... however I haven’t tried leaving it unplugged for 5 mins, I’ll try that now

ok let me know what happens.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No dice, light is still on

ok so with the door open do you see the door switch on the outside? Can you press it for me? More then likely your door switch has went bad and needs replaced.

Ask Your Own Appliance Question
Ask Your Own Appliance Question

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I see the door switch, pushing it doesn’t turn the light off. Also saw the product link, thanks. Couple questions:
1. The washer works fine, other than the light staying on. if the door switch were faulty would this prevent me from starting a wash cycle?
2. How big of a project is it to replace? I see the two screws on th outside, though looks like I need to get behind to install....Thanks
-Kevin

do​ you happen to have a multimeter we can test the lamp assembly wire with? I didn't realize it was running correctly. I just thought the light wasn't going off which of course would indicate something wrong with the door switch.

http://www.appliancepartspros.com/lg-lamp-assembly-6913er4001a-ap4439284.html​

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I do have one but I’m away from home until this evening, I’ll check back later today or tomorrow

that would be just fine. Message me on here when your home.

Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,318
Experience: Maitenance Supervisor
Verified
Webb-Guy and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,318
3,318 Satisfied Customers
Experience: Maitenance Supervisor

Webb-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer will not drain. It is an LG WM 2016CW. The filter
My washer will not drain. It is an LG WM 2016CW. The filter is clear, the hose appears clear. I have removed the pump. It tested at 10K ohms. The blades are intact and it appears to be OK. What is the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have an LG washer & dryer that I am moving this weekend.
I have an LG washer & dryer that I am moving this weekend. The movers have asked if I have a stabilizing kit to lock the washer drum. Do you know where I can get a hold of one?… read more
Justin
Justin
Appliance tech and Business owner
High School or GED
827 satisfied customers
I have an LG Tromm Front Loader Washer, Model Number WM 2455
I have an LG Tromm Front Loader Washer, Model Number WM 2455 HW. Initially displayed an OE error message and that problem was corrected by cleaning out the filter. Now the machine starts on the wash c… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have an LG Tromm WM 2688 HNM washer while washing a small
I have an LG Tromm WM 2688 HNM washer while washing a small load the machine was unstable and made a weird knocking noise and now the washer won't spin and the timer doesn't count down when it reaches… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
LG washer wm 0532hw has the LE error code . have unplugged
LG washer wm 0532hw has the LE error code . have unplugged for several hours and tried to use . will start the cycle but comes up with this code… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
LG Steam Washer Mod. WM 2688 HNMA tub light will not go out,
LG Steam Washer Mod. WM 2688 HNMA tub light will not go out, cannot start machine until it is unplugged and plugged in again.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Would anyone know if the TrueBalance version 4 system has been
Would anyone know if the TrueBalance version 4 system has been incorporated into the LG 2050 and 2501 washer models? If so, has this helped the vibration problem appreciably? Is there a similar system… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
hi i have a lg wm-1170fhb when trying to get the washer
hi i have a lg wm-1170fhb when trying to get the washer to start the door lock light will not illuminate unless you play the catch assembly to connvince it that the door shut,sometimes that light come… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
We have an LG WM 1814CW front load washer where the drum is
We have an LG WM 1814CW front load washer where the drum is very noisy and sounds as if the bearings have worn. We did smell burning prior to the drum appearing to be off balance during the last spin … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Hi I have an LG WM-12331 purchased in April 2008, it has been
Hi I have an LG WM-12331 purchased in April 2008, it has been working ok until today, when trying to spin it has screeching and banging noises and struggles to get to speed. the clothes came out with … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
the drum light stays on my brand new LG front load steam washer
the drum light stays on my brand new LG front load steam washer after the cycle then none of the buttons work but the drum light stays on.... what do i do?… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I am replacing the drum bearings on an LG model WM 2277 HB
I am replacing the drum bearings on an LG model WM 2277 HB washer. I have the drum and rear half seperated and the motor removed. I put some pressure on the shaft but didn't want to try to hard. Is th… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a LG Inverter WM-12230FB, and have replaced the pump,
I have a LG Inverter WM-12230FB, and have replaced the pump, now the machine doesn't power up. I have looked at the control module and that has a red light on it. Someone says that the board needs to … read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
Quick question with my my new purchase of the LG SteamWasher
"Quick" question with my my new purchase of the LG SteamWasher and SteamDryer model WM 2501 HVA. Do I have a choice on reversing the door openings? Our home plan set the washer on the right of the dry… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have an LG washing machine WM 14316FD 8kg Direct Drive 3
I have an LG washing machine WM 14316FD 8kg Direct Drive 3 years old this December. The door lock light stays on and the only way to open it is to turn the power off at the socket and wait 5 minutes. … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Hello there I have a LG washing machine WM-16225FD recently
Hello there I have a LG washing machine WM-16225FD recently moved it from 1 area of the kitchen to another. It now seems to be leaking underneath, along the bottom panel at the very front of the machi… read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
i have an LG WM-16220FD direct drive washing machine. It is
i have an LG WM-16220FD direct drive washing machine. It is displaying a 'LE' fault code. The drum is stuttering as if it doesn't know which way to go. There is also a metallic scraping noise although… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have an 05 LG washer and dryer that was purchased at Best
I have an 05 LG washer and dryer that was purchased at Best Buy. The washer was just returned under their no lemon policy. In exchange i purchsed the wm2487 washer and within two days it had to be ret… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x