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I have a whirlpool dishwasher model WDT910SSYM1 and the

I have a whirlpool...

I have a whirlpool dishwasher model WDT910SSYM1 and the normal, hi temp overnight and cancel lights are lit but not flashing. Can't get it to clear or start

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

WDT910SSYM1-model

Contractor's Assistant: Do you plan on doing the work yourself?

5 or 6 years old Possibly-depends on the problem

Contractor's Assistant: Anything else we should know to help you best?

I think that's it

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Answered in 7 hours by:
3/11/2018
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,431
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Customer reply replied 5 months ago
I have tried the reset procedures-cutting off power, pushing buttons in sequence etc. I ordered a new control panel and touchpad because I didn’t have any other strategies. If there’s something else I can try I would like to though

t​here is no pausing or flashing of the lights? Have you tired turning the breaker off for 5 minutes or unplugging it for 5 minutes to do a hard reset?

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Customer reply replied 5 months ago
we have and no nothing is flashing
Customer reply replied 5 months ago
What do you think? I haven't seen anything else online like this

I​ have not come across this one myself either lets try putting the unit into diangostics mode and we can go from there.

http://www.appliancepartspros.com/lg-lamp-assembly-6913er4001a-ap4439284.html​

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Customer reply replied 5 months ago
ok-so I'll click on the link and go through the steps
Customer reply replied 5 months ago
The link is about a lamp assembly-am I missing something?

it sent the wrong link sorry one moment.

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Customer reply replied 5 months ago
This link is a diagram of some sort-not diagnostic instructions.

b​ottom left hand side of first page has the notes for entering service mode

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Customer reply replied 5 months ago
The "service diagnostic notes"?
Customer reply replied 5 months ago
I may need you to walk me through this-how long do I leave the door closed after I push the buttons

so you will press the buttons then shut the door and leave it closed.

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Customer reply replied 5 months ago
ok. did that. for how long?

does it seem to be doing anything?

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Customer reply replied 5 months ago
No-what should it be doing?

ru​nning through diagnostics. It will seem like its running motors clicking lights changing. If its not doing anything then the problem is your control board has died and needs to be replaced.

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Customer reply replied 5 months ago
It's not doing anything-I already ordered the part. Was hoping maybe there was something else to try first. Thanks for your help

you are very welcome. So yes the problem is most certainly with the control board having failed and needing to be replaced. This confirmed it.

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Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,431
Experience: Maitenance Supervisor
Verified
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