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I have a GE washer G004 that washes but is not properly

Customer Question
Good Afternoon, I have...

Good Afternoon, I have a GE washer G004 that washes but is not properly spinning and draining. The wash cycle does finish but the clothes are still heavily wet.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

The machine is about 1.5 years old...

Contractor's Assistant: Do you plan on doing the work yourself?

Model: GTW460ASJ4WW SERIES: GG949850G

Contractor's Assistant: Anything else we should know to help you best?

No, that's all.

Submitted: 4 months ago.Category: Appliance
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Answered in 1 day by:
3/11/2018
Appliance Technician: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
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I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Customer reply replied 4 months ago
still need assistance...
Appliance Technician: Kelly, Appliance Technician replied 4 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,691
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 4 months ago

There is likely an obstruction in the drain path, probably in the pump housing. Are you able to tip the machine back to access the pump and remove the hoses for inspection of the interior of the pump?

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Appliance Technician: Kelly, Appliance Technician replied 4 months ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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