Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Answered in 1 minute by:
3/10/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,379
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. You will need to remove everything out of your freezer and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly. Cut a solid copper piece of wire about 6 inches long. Wrap it around the defrost heater a couple times just above the drain hole and extend it 2 inches into the defrost drain hole. That will transfer heat into the drain hole when the defrost heater turns on and will prevent the defrost drain line from freezing over in the future.

Also, if you didn't want to use a copper wire, there is an actual kit made which you can wrap around the heater if you wanted to buy the actual kit to perform this task.

CLICK HERE for kit

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,379
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,379
88,379 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,379 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Why can't I get my GE refrigerator to get cold, even after
Why can't I get my GE refrigerator to get cold, even after setting at the coldest setting?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My Maytag refrigerator (model #MFI2665XEW6) leaks at night.I
My Maytag refrigerator (model #MFI2665XEW6) leaks at night.I have disconnected the water line from the refrigerator and it still leaks. Any idea why?… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I transported an Amana fridge to my cabin. It was in the back
I transported an Amana fridge to my cabin. It was in the back of my truck and when off loading it, it had a blue fluid inside the fridge. It has no smell and the consistency of water. Should I be conc… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,379 satisfied customers
why is my bottom freezer in my whirlpool refrigerator leaking?
why is my bottom freezer in my whirlpool refrigerator leaking? water is dripping from left side back of freezer inside,then it pools on bottom of freezer and freezes. every few days it leaks onto floo… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My 1989 sub zero refrigerator is running constantly and is
My 1989 sub zero refrigerator is running constantly and is keeping about 48 degrees. The coils or whatever under the box is clean. Is it near Sub demise? It is a 501R model.… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have an Imperial Whirlpool refrigerator that is under 10
I have an Imperial Whirlpool refrigerator that is under 10 years old. Why is there water under the fruit and vegetable drawers? I can actually see where it's leaking: top of refrigerator compartment t… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Why is the back panel on my Viking refrigerator beginning to
Why is the back panel on my Viking refrigerator beginning to rust and causing mold on by wall because of the mositure? The unit is only six years old.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
we have a whirlpool refrigerator. its leaking water from the
we have a whirlpool refrigerator. it's leaking water from the freezer on the top into the inside of the refrigerator. there seems to be some ducts that go between the fridge and the freezer and thats … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I HAVE A GE REFRIGERATOR ABOUT 3 YEAR OLD IT IS LEAKING WATER
I HAVE A GE REFRIGERATOR ABOUT 3 YEAR OLD IT IS LEAKING WATER ON FLOOR UNDER REFIGERATOR PLUS ITS FREEZES UP IN THE TOP ,LEAKS WATER INSIDE REFRIGERATOR ,DOORS WONT STAY CLOSE . I HAVE HEARD A LOT OF … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a Whirlpool Frig model ET 22 DM. Keeps things cold but
I have a Whirlpool Frig model ET 22 DM. Keeps things cold but will not Freez anything. Why… read more
Justin
Justin
Appliance tech and Business owner
High School or GED
827 satisfied customers
If a freezer is tilted when carrying it into the home and in
If a freezer is tilted when carrying it into the home and in the store (probably 45 degrees or less), can it leak freon? If freon leaks, can it leak into the food compartment (inside of freezer) to po… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
I have a GE Model GSS25KGMB Refrigerator. The Icemaker is leaking
I have a GE Model GSS25KGMB Refrigerator. The Icemaker is leaking and water is accumulating on the Refrigerator floor. It's not a bad leak but it needs wiping up every three days or so. I have checked… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,379 satisfied customers
My refrigerator has ice forming INSIDE the refrigerator part.
My refrigerator has ice forming INSIDE the refrigerator part. The sub zero is 20 years old. Can this be repaired? A repair man (not assoc on knowl re: sub zero) thought it was a refrigerator coil and … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Hello, We have a Samsung Refrigerator Model RB215LASH, RB215LABP
Hello, We have a Samsung Refrigerator Model RB215LASH, RB215LABP with a lower freezer compartment......over the past month or so, the freezer has been creating a layer of frost on everything inside, i… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
hi I just walked past my whirlpool gold refrigerator & there
hi I just walked past my whirlpool gold refrigerator & there was water on the floor. Over the weekend the red light next to teh ice maker was blinking so I turned off the ice maker. So now I have two … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
we have a kenmore refrigerator that came with the house that
we have a kenmore refrigerator that came with the house that we recently purchased. The refrigerator consistently leaks water from the bottom, and creates pools on our kitchen floor. It otherwise work… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Why would a good amount of water be leaking from the cooling
Why would a good amount of water be leaking from the cooling port inside my refigerator from time to time?… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,379 satisfied customers
my refrigerator model #253. 61132105 is leaking.inside the
my refrigerator model #253. 61132105 is leaking.inside the fridge. water is in the bottom and sometimes it leaks on the top shelf. why is it leaking?… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x