Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Fwf3801lw5 washer On washer start, the washer starts to fill…

Customer Question
fwf3801lw5 washer On washer start, the...
fwf3801lw5 washer
On washer start, the washer starts to fill for 3 seconds then stops. the washer error code is e5e. I checked the wiring it looked and tested good. I ran the diagnostic test, 1 click 2 click & 3 click , water runs for 3 seconds stops. 5 clicks 6 clicks nothing. I have already changed the main control board & the motor control board. ???
Submitted: 1 month ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 16 minutes by:
3/9/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 month ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,280
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Can I please have the Full model number of the unit to better assist you ?

I find no model number of fwf3801lw5

Ask Your Own Appliance Question
Customer reply replied 1 month ago
model # fafw3801lw5 sorry
Customer reply replied 1 month ago
I haven' heard back for about an hour or so . do you have any ideas??
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
Gavin
Gavin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 132
Experience: Whitegoods Engineer
Verified

Hi I'm Gavin, I've seen this fault before do you still need help resolving?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
i still need help
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

No problem

Ask Your Own Appliance Question
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

So so far you've changed 2 boards. Which section of wiring have you checked?

Ask Your Own Appliance Question
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

and when you say you it tests ok did you test with a multimeter?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
I tested with a fluke .I tested the wiring harness between the two boards. 5 wires for continuity
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

was that just using the beep setting or actual resistances?

Ask Your Own Appliance Question
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Have you taken the resistances of the motor

Ask Your Own Appliance Question
Customer reply replied 1 month ago
On testing the harness I used the beep. I also tested the motor with the resistance of 5.2 ohms for all three readings.
Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

It's worth checking the harness resistance as well. If you have already replaced the pcb's and get those resistances on the motor you've either got a faulty board or faulty wiring. The only other thing I can think of is that you have to erase the fault code from the memory but that shouldn't be the case with a new board

Ask Your Own Appliance Question
Customer reply replied 1 month ago
I checked the resistance and l wires read .1 ohms on all wires. Is there any other sensors that would do this?
Was this answer helpful?
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
You recently helped me with my dishwasher. It was a
You recently helped me with my dishwasher. It was a whirlpool gold. The fix you gave me worked perfect. The clean light flashes after every use. I press the sani rinse air dry combination and it turns… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Im having problems with my samsung electric dryer. Its about
its about 7 years old . the model # dv365etbgwr/a3 … read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,734 satisfied customers
My refrigerator is blinking the temp for the reigerator
My refrigerator is blinking the temp for the reigerator side … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Ge profile pts22lbn freezer temperature -10 one day then
ge profile pts22lbn freezer temperature -10 one day then 25-30 the next. Compressor running, no apparent mother board burns, coils behind freezer back panel not frozen-some frost on back row but nothi… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
There is no sound, the digital readout says" t ready". Just
there is no sound, the digital readout says "b t ready". … read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,734 satisfied customers
Jenn Air under cabinet Ice Maker Model: JIM1550ARS. It makes
Jenn Air under cabinet Ice Maker Model: JIM1550ARS … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,102 satisfied customers
Cooling off is on and no ice. 4 years WRF736SDAM12. Maybe
Cooling off is on and no ice . JA: What's the make and model? And can you guesstimate how old it is? Customer: 4 years WRF736SDAM12 JA: Do you plan on doing the work yourself? Customer: Maybe depends … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Can't figure out how to enter service mode in GE electric
can't figure out how to enter service mode in GE electric dryer model GTD65EBSJWS … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Freezer is working fine, but the fridge part doesn't seem to
Second opinion] freezer is working fine, but the fridge part doesn't seem to be cooling… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have an undercounter ice maker that I need to repair. I
I have an undercounter ice maker that I need to repair. I think I know what is wrong with it but I don't know what part I need … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Power went out for 3 hrs. When power returned.control panel
Power went out for 3 hrs. When power returned.control panel lights were not lit. But lights inside of frig were lit. When pressing any of the buttons on the control panel & hold, all the lights stay o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
The model refrigerator I has is RF4287HARS, The refrigerator
The model refrigerator I has is RF4287HARS, The refrigerator is cooling but the freezer is not working. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have water at the bottom that just stays, my sister gave
I have water at the bottom that just stays, my sister gave this to me and my landlord installed it so not sure if he did something wrong … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,280 satisfied customers
I have a whirlpool water cooler that is heating water but
I have a whirlpool water cooler that is heating water but will not cool it. Trying to troubleshoot it model BLIECHK-SSF-WL… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,280 satisfied customers
I got home from work just now and discovered everything in
I got home from work just now and discovered everything in my freezer section has thawed but the refrigerator is sill running and the milk is still cool. … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,280 satisfied customers
I just had a Whirlpool stove delivered and have been trying
I just had a Whirlpool stove delivered and have been trying to understand how it works. I have been reading the manual and still do not understand … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,280 satisfied customers
Ige jmv 3670 s k 06 everything works fine except it does not
Ige jmv 3670 s k 06 everything works fine except it does not heat is there a replacement part I can get to repair it … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I replaced EF and worked for a day. Now replaced board under
I replaced EF and worked for a day. Now replaced board under fridge and won't work at all...comes on after unplugging. I hear a fan underneath but not in fridge … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,280 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x