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My Bosch oven won’t go on. 2 years old. Only if it’s a quick…

Customer Question
My Bosch oven won’t...

My Bosch oven won’t go on.

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

2 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it’s a quick computer fix.

Contractor's Assistant: Anything else we should know to help you best?

We had a power outage Wednesday and I thought that might have done something. The stove is working.

Submitted: 3 months ago.Category: Appliance
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Answered in 10 minutes by:
3/9/2018
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Gavin
Gavin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 185
Experience: Whitegoods Engineer
Verified
Hi welcome to JA I’m Gavin and I’ll be happy to help with your oven fault
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Could you please tell me what the display is doing at the minute or taking a picture is even better if possible
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Customer reply replied 3 months ago
Tried to take a picture. It just shows the time.
Customer reply replied 3 months ago
Is this a quick fix or will I need a repairman?
Customer reply replied 3 months ago
It’s a Bosch range 2 years old. I can’t find the number. Where will I find it?
Customer reply replied 3 months ago
Are you still there Gavin?.
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
sorry my internet is a bit slow today!
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
The model should be on the body behind the door.
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Ok is the time correct or flashing?
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Customer reply replied 3 months ago
Time is correct
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
When you try to use the oven does the light come on or does the fan turn?
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
I’m sorry I’ve only just see the phone call request. Would you still like the phone call service?
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Customer reply replied 3 months ago
Fan doesn’t turn and light doest turn on
Customer reply replied 3 months ago
No
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
No problem. Did you find the model number?
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
You can use the rating plate finder to help youhttp://www.bosch-home.co.uk/customer-service/get-support/appliance-assistant
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Customer reply replied 3 months ago
5VRTZ
Customer reply replied 3 months ago
Oops. It’s 5VORTZ
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Sorry that still doesn’t look right and not recognised on the Bosch site. Can you see anything prefixed enr?
I’ve already got a good Idea what’s wrong but really need the right details to help you properly.
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Did you see the link I sent to help you?
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Customer reply replied 3 months ago
HGI8054. UC/06
FD###-##-####
Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
Perfect. Just looking it up now
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Appliance Technician: Gavin, Home Appliance Technician replied 3 months ago
I’m going to have to opt out I’m afraid and open up to the other experts. I am an electrical engineer not gas. Many thanks
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Customer reply replied 3 months ago
Ok thanks anyway
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