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How do you get kenmore elite chest freezer out of demo mode

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How do you get kenmore elite chest freezer out of demo mode
Model*********** What does demo mode mean on my KENMORE ELITE FREEZER Model #25317802410? This freezer keeps going to 0 (zero) even when you set the temp to -11 (pick a number, any number) it resets to 0.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: it is a KENMORE ELITE FREEZER Model #25317802410 purchased 6/20/15
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: It is a chest freezer, I have unplugged it and tried to reset it that way. I dial in the desired temp and it goes back to 0 within minutes. We have lost most of the items in there so far.
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.


Demo Mode is a setting for the store display, It turns off cooling but leaves the lights on

Try this

Hold the SET Button and the Up Arrow for 6 secs and see if the Demo mode goes off.\

Let me know if it starts up.


Customer: replied 8 months ago.
Don, Thank you so much, that did it. You're genius. :-)

Great! and thanks for the compliment

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