Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

The sensor in my washing machine appears to not be working…

The sensor in my...

The sensor in my washing machine appears to not be working properly.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

MVWX700XL2 Type 588-04 BravosX Econoserve. Probably 5 years or more but I'm not sure.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 day by:
3/10/2018
Jason Pabon
Category: Appliance
Satisfied Customers: 9
Experience: Owner / Operation Manager at Absolute Appliance Care Inc
Verified

Hello JA-lcr15lkk, I'm Howard. I'd like to help you with your washer. I just need a little information to get a better idea of what's happening. So which sensor do you think is failing, and what is the washer doing to lead you to believe that the sensor is bad?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Sometimes the cycle gets stuck in the sensor phase and won’t move. Sometimes it gets past the sensor phase, but won’t agitate.

O.K. JA-lcr15lkk, Thank you for the response. The first step here it to determine if the washer has recorded any error codes. To do this we have to put the unit into diagnostic mode. First make sure that the unit is plugged in but turned off. Now you need to turn the cycle selector knob as follows with each turn of the knob about a half of a second between each turn. Turn the knob three times Counter Clockwise (CCW), Then three times Clockwise (CW), Then once CCW, and finally once CW. This will put the unit into diag mode. If successful, all of the status LEDs will blink in half second intervals except the lid lock LED. Once in this state, turn the cycle selector knob (Same knob) only 1 time CW. If your unit has a digital display, it will display a "01". If not, then only the "Done" status LED will be lit. Press the START button. At this point, the status LEDs will flash and (if you have a digital display) it will display "CL". Now, the unit is ready to display the last 4 error codes recorded. To access them just turn the knob once CW and read the first code. On models with a display, you will see an "F" (or FAULT code), followed by an "E"(or ERROR code) (Example: F1 E3). If no display, read the LEDs as follows. The "F" code is indicated when the "Sensing" LED is lit, take note of the other LEDs lit at the same time, and the "E" code is indicated when the "Sensing" LED is off, take note of the other LEDs lit at that time. to look at the next code, turn the knob once CW and record the next "F" and "E" code. Finally two more times and let me know what you see. I look forward to your response.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok, I got F7, E1, E7, F0, E0

Thanks for the prompt response, So there should be 4 error codes here. Did you mean F7E1, F7E7,and F0E0? if so, you only have 2 codes as the F0E0 indicates no code recorded for that slot. Please confirm my codes and I will further research.

Ask Your Own Appliance Question

Thank You, ***** ***** while I take a look

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok thank you

O.K. Thank you for waiting, Both of your error codes indicate that the unit is having trouble getting up to its target spin speed. We are almost there. First, Check that the basket spins freely. You should be able to spin the basket by hand. Give it a good shove and see if it continues to spin for at least a half a turn after letting go. Take note that when spinning, is it louder than when you first purchased it? If you cannot spin by hand we will check some other things.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
it spins freely. And I have only had it for about 8 months...it was here when I moved in. But yes I would say it is louder now than when I first moved in

O.K. I'd like you to make sure the basket is empty and put the unit into Diag mode. 3 CCW, 3 CW, 1 CCW, and 1 CW. Status LEDs should be flashing. Turn the knob 3 clicks CW, display will read "03". Press start. Now your in Manual Test Mode. Once here, Press start again and the lid should lock. Then turn knob 9 clicks CW. Display should read "09". Press start. This will send unit into a low spin. Is it much louder than say a medium sized fan running? To exit this mode, just hit the power button.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
It only spun for about three seconds with sound. It’s about the sound of a medium sized fan.

Did the unit stop and unlock by itself? or did you exit the mode prior to it unlocking? If it unlocked on its own, then one more test and we will be there. Put the unit back into diag mode. 3,3,1,1... then turn knob CW to "09" and press start. Now turn the basket by hand and watch the LEDs they should light one at a time in progression while you're spinning the basket and stop when you stop. However if you exited prior to unit unlocking, Try spin test again but let the unit spin for about 3 mins prior to stopping. During that time you will hear the motor cycling on and off a couple of times.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I did not exit the mode and it unlocked itself after a time
Customer reply replied 4 months ago
I’ll try spinning it by hand now

ok ill be here

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Nothing happened when I pushed start
Customer reply replied 4 months ago
I started hand spinning it and no lights came on other than “done”
Customer reply replied 4 months ago
The lid won’t lock at all now

OK.. that indicates that the Tachometer has failed. So the washer cannot tell how fast or if at all the basket is spinning. So the default safety is to stop operating and kill the cycle....

Ask Your Own Appliance Question
Customer reply replied 4 months ago
That sounds exactly like what happens when I try to do a load!

Please, power the unit off and wait for board to reset

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok it’s off

Luckily, it's a fairly easy fix. One moment while I find your part.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Oh good

O.K., The part you need is called a shift actuator, part number W10006355. Its located underneath the machine mounted next to the basket pulley (the larger pulley). Here is a video on how to replace the part from a parts distributor that can also sell you one.

Hope all this helped, Good luck with your repair.

BE SURE TO BE SAFE.

If I gave you good service, please consider a 5 star rating at this time. Should you need any more help, I'll be here and happy to assist.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thank you!! May I ask you a quick question about the dryer?

absolutely

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I have to run 3 cycles just to get a load dry. Any ideas on why?

The most common reason for that is a restricted air vent. A way to check will follow....

Ask Your Own Appliance Question
Customer reply replied 4 months ago
That’s what I thought. Thank you very much!

is the lint screen inside the dryer or on top??

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Inside

O.k. So grab a dryer sheet, if you don't use dryer sheets, then 2 squares of toilet paper (together) will work fine. Open the door of the dryer. power it ON. Hold the door switch in (Keeping it in for the whole process) Press start tp get the dryer running. Now dangle the dryer sheet or toilet paper in front of the lint screen about 1 to 1/2 inch. There should be a good suction pulling the item into the lint screen. If the pull is not there or weak, you have a restriction and should stop using the dryer til a good dryer vent cleaning company clears the restriction.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No suction at all. No way I can clear it myself?

one moment please

Ask Your Own Appliance Question

Have a look at this video. This is the ONLY proper way to clean your vent. (I CANNOT EXPRESS THAT ENOUGH!!). You can purchase this particular kit right from the site. There are also similar kits, but this method is the only one I recommend.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok thank you very much! You’ve been great!

Oh Sorry, click http://gardusinc.com/linteater.html

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I won’t lose all these messages when I rate you, right?
Ask Your Own Appliance Question

I'm not quite sure, but I'll be here if you need to contact me again.

Ask Your Own Appliance Question

Just in case, I'd click the links and bookmark them.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok I’m going to wait to rate you until I can actually get all this information down and apply it to the machines. But just know I will give you five stars!!! Thank you!!!

Thank You!,

Remember,

BE SURE TO BE SAFE.

Have a great Day

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I will! And you have a great day too

Hello, If you rate me, you will not loose the iinformation

Jason Pabon
Category: Appliance
Satisfied Customers: 9
Experience: Owner / Operation Manager at Absolute Appliance Care Inc
Verified
Jason Pabon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I changed the shift activator but now the cycle is stuck on 46 during the sensor phase

Hello JACUSTOMER-lcr15lkk, Sorry to hear you are still having trouble. It sounds like your washer may have had more than one issue. So lets diag again. First enter diag mode. Remember 3 CCW, 3CW, 1 CCW, 1 CW -- Flashing lights-- From here, the first thing we want to do is clear any fault codes. This is done by turning the knob til you see 01 in the display. Press the start button. Now there should be a "CL" in the display. Press and hold the start button for 3 seconds. All of the recorded fault codes are now cleared. Press the power button to exit that mode. Now we want to prep the machine for test mode and we want to be able to watch the unit go through the steps. First you want to lift the top (NOT THE LID) of the unit (like a car hood opens) Watch the first minute of THIS video to see how the top lifts. To run the test, the lid must be closed and it will lock, but you can lift the top to see what its doing. !!!!! Keep in mind that the top must be down while the water is running !!!! but can be up when the water is off. O.K. here we go. Go into Auto test mode. 3,3,1,1 -- Flashing Lights-- Turn knob to display "02" and press start. The unit will now lock and go through a "mini cycle" on its own and test all components. What you are looking for is when the unit goes into agitate, that it agitates BOTH WAYS. Also when it spins, It will power on for a few seconds (You'll hear the motor power on) and then it will just let the basket spin. At the end of the test, the lid will unlock. Let me know what you see, Did it agitate both ways?, did it finish the test cycle? Did the basket spin in the end? Assuming that it finished, Power the unit off, go into test again, press start, turn knob to "01" press start and check the error codes. I'll be waiting for your reply.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Pabon Your Own Question
Jason Pabon
Jason Pabon
Jason Pabon
Category: Appliance
Satisfied Customers: 9
9 Satisfied Customers
Experience: Owner / Operation Manager at Absolute Appliance Care Inc

Jason Pabon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag Bravo topload washer that will not go thru
I have a Maytag Bravo topload washer that will not go thru all cycles it goes till it is suppose to spin and it won' t I have to manually put it on spin cycle which is a real pain. can u help? … read more
Ray
Ray
Appliance Repair Technician
High School or GED
414 satisfied customers
Maytag mod mvwx600xwo washer quit working lid lock keeps
maytag mod mvwx600xwo washer quit working lid lock keeps locking and unlocking … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Can you recommend wome one to repair my maytag washing
can you recommend wome one to repair my maytag washing machine … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a whirlpool Cabrio washer and dryer. Several days ago
I have a whirlpool Cabrio washer and dryer. Several days ago the washer started making a lot of noise during the spin cycle and notices some water coming from bottom of machine. The machines are about… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
I have a Maytag Bravos washer type 588-04. It is stalling in
I have a Maytag Bravos washer type 588-04. It is stalling in the balancing phase of starting a wash cycle and have to unplug sometimes to get it to go again. Now smell burnt rubber smell. Is this some… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have an LG top loader washing machine. Getting an LE
I have an LG top loader washing machine. Getting an LE error … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Maytag Model MVWC360AWO,Type 588-10 serial number
I have a Maytag Model MVWC360AWO,Type 588-10 serial number C34436769 that is stuck in rinse cycle and will not pump out the water. I tried unplugging and resting the machine it just groans. Is the mai… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
I have a Kenmore model 110.21302013 washing machine that is
I have a Kenmore model 110.21302013 washing machine that is not functioning properly … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
How do i reprogram a kenmore 26002010 type 588-05, Model
It acts like it wants to run but it won't lock and continue the cycle… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
I have a beaumark dishwasher with error code 04, when i turn
Hi Pearl, I have a beaumark dishwasher with error code 04 … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I purchased a whirlpool top loader washing machine at an
I purchased a whirlpool top loader washing machine at an estate sale, type 588-10. it is the type that the lid locks and does not have an agitator like the older models. Now a friend tells me that thi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Maytag Bravos X worked fine until the carpenter who installed
My Maytag Bravos X worked fine until the carpenter who installed flooring had to disconnect it. It is located in my basement. This is my first attempt washing since he completed. All of the signals co… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
MY MAYTAG WASHER IS ONE YEAR OLD. IT DOES MNOT WASH THE CLOTHES.THE WASHER
MY MAYTAG WASHER IS ONE YEAR OLD. IT DOES MNOT WASH THE CLOTHES.THE WASHER IS NOT BROKEN. WHITES COME OUT DISMALLY GRAY AND DIRTY. PLEASE ADVISE. WE HAVE A BRAVO WASHER. LYNN ROWEN.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ii purchased model(###) ###-####washing machine 588-06 serial number
Ii purchased model(###) ###-####washing machine 588-06 serial number c11632270. I caant get it to work properly. I can turn it on and the sensor sees the clothes. It begins to wash but does not leave … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
How do I get the lid apart (glass lid) on a Maytag Bravos MVWX700XL2
How do I get the lid apart (glass lid) on a Maytag Bravos MVWX700XL2 washing machine to replace the latch?… read more
DTech80
DTech80
Technician
48 satisfied customers
My LG washing machine continues to throw the code LE when there
My LG washing machine continues to throw the code LE when there is about 15 minutes left to go in the cycle. On line it suggested that I unplug my machine for about 5 seconds and then press the start … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,789 satisfied customers
i am trying to start a 2nd spin cycle, as my items are soaking
i am trying to start a 2nd spin cycle, as my items are soaking wet. i do not want to rewash them. i am using my new washer, type 588-04. thank you… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
Small grease stains appear on clothes washed in washing machine.
Small grease stains appear on clothes washed in washing machine. What is the cause and is it a major repair? Thanks.… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x