Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Chest temperature is 60 degrees but freezer temp is 19 What…

Customer Question
Chest temperature is 60...

Chest temperature is 60 degrees but freezer temp is 19 What do I do

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Whirpool Mod WRT519SZDWOO

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it is a simple fix

Contractor's Assistant: Anything else we should know to help you best?

Problem noticed this morning. Could it possible vent obstruction

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
3/8/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,432
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. The refrigerator cools by stealing air from the freezer section. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own. If both happen to check good, the display board at the top of your refrigerator needs to be replaced because this controls the temperature and defrost.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,432
88,432 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,432 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My refrigerator will not go lower than 41degrees. Freezer
My refrigerator will not go lower than 41degrees. Freezer portion ok at 0 degrees. Detected problem yesterday with temperature going up significantly in freezer and refrigeration. Ice cream melted, me… read more
Daniel
Daniel
senior service enginner
High School or GED
2,472 satisfied customers
My refrigerator is not getting cold. GE side by side 5 years
No, the freezer works and the refrigerator wasn't working up until today the vent on top is blowing slightly. And feels a little cool… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
I have an Norcold 2118. The frig is 36-38 degrees in the
I have an Norcold 2118. The frig is 36-38 degrees in the morning, warms up to the 50's during the day. The freezer works (0-10). I jumpered the 135 degree switch for the 3 vent fans. Ventalation doesn… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a whirpool counter depth ref that is 7 days old and
we have a whirpool counter depth ref that is 7 days old and stopped cooling in the refrig side although the freezer continues to hold at 10 degrees f. the model is wrs571c1dw. There does not seem to b… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,206 satisfied customers
I have a 25 cubic foot chest freezer that has gone up from 0
Hi I have a 25 cubic foot chest freezer that has gone up from 0 degrees to 24 in the last two weeks. I had a tech come out and he said the freon is full and that the pressure is good. There is some fr… read more
Tyler Z.
Tyler Z.
Appliance Doc
88,432 satisfied customers
I'm looking freezer or refrigerator that can keep the
I'm looking freezer or refrigerator that can keep the temperature around 25 degree Fahrenheit food products, but I couldn't find it within my budget. My budget is around $1,000 and the capacity of the… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
I have a manual defrost chest freezer- can it be half working?
I have a manual defrost chest freezer- can it be half working? There is a frost line half way down, and food is not as cold at the bottom.… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a Kelvinator No Frost Fridge with top freezer model#TGK180AN. The
I have a Kelvinator "No Frost" Fridge with top freezer model#TGK180AN. The fridge is cooling to 28 degrees and the temp control is set on #1, it's warmest setting. Freezer temp at zero degrees. Replac… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Good Evening. About four hours ago, I noticed the temperature
Good Evening. About four hours ago, I noticed the temperature indicators for my Fridge and freezer are blank. I have an 8 year old, GE Profile Arctica. I pressed the temp lock to see if anything would… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I live in northen Illinois and I am looking at the CFCH15LW
I live in northen Illinois and I am looking at the CFCH15LW chest freezer. I want to keep it in an unheated garage and I am concerned about it working properly during the winter months. The freezer I … read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
hi I have a side by side fridge/ freezer and the freezer temp
hi I have a side by side fridge/ freezer and the freezer temp keeps flashing 2 if you touch the controls it returns to -19 but shut the fridge door and reopen it and its flashing 2 again and I have no… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I havw a Hotpoint refrigerator model # CTX16HABNRAA. After plugging in the refrigerator a
I havw a Hotpoint refrigerator model # XXXXX After plugging in the refrigerator and letting it run overnight the freezer goes down to 5 degrees F. and the refrigerator went down to 33 degrees F., but … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Frigidaire GLFU2067FW Freezer wont freeze below +20 degrees
Frigidaire GLFU2067FW Freezer wont freeze below +20 degrees F I have a Frigidaire upright freezer model GLFU2067FW2. We normally keep at -5 but lately the temp is dropping and seems to stay at +19-22 … read more
rob clement
rob clement
service/technical manager
Vocational, Technical or Trade Scho
573 satisfied customers
We havea upright freezer with an electronic temp control and
We havea upright freezer with an electronic temp control and an alarm, recently the alarm has been going off in the morning and at night, and I have to reset it, "ce appears in the display window, fre… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
can a chest freezer hold a 35 degree temp..i guess what im
can a chest freezer hold a 35 degree temp..i guess what i'm saying is what the highest temp possible?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Early March noticed a sound coming from the ice maker area
Early March noticed a sound coming from the ice maker area which appeared frozen. The freezer temp was high around 16 degrees, turned unit off and let it defrost, dried it off and started it and it wo… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a whirlpool side by side refrigerator that is freezing
I have a whirlpool side by side refrigerator that is freezing great, but the refrigeration (right door) part is not cooling correctly. The vent is not blocked. I have tried setting the cool knob to th… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My customer has a newer chest freezer Mod#25316582102 with
My customer has a newer chest freezer Mod#25316582102 with a digital temp. reading of 78 degrees and alarm that is sounding periodically. I found the cabinet temp is 10 degrees and the compressor and … read more
Tyler Z.
Tyler Z.
Appliance Doc
88,432 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x