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I just replaced the locking mechanism on my neptune front…

Customer Question
I just replaced the...

I just replaced the locking mechanism on my neptune front loading washer, it's doing the same thing saying do, on the screen,and door dosent lock

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Model#MAH5500BWW

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 4 months ago.Category: Appliance
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Answered in 8 minutes by:
3/8/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,470
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Error do definitely means that the washer thinks the door lock isn't working, but if you replaced the door lock and are still getting the error, your main control board (display board) inside your control panel has failed and needs to be replaced I'm sorry to say.

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