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I have a frigidaire stove. one of the rings while in the off…

Hi, I have...

Hi, I have a frigidaire stove. one of the rings while in the off position is coming on?

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

Approx 9 years old let me check for a model #

Contractor's Assistant: Do you plan on doing the work yourself?

I need to turn the ring off it is a ES510

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Answered in 5 minutes by:
3/8/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,508
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Do you have a full model number located on a sticker around the front frame of the oven and can be seen if you open the door or remove the drawer below the door if there is one so that I can better assist you?

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Customer reply replied 4 months ago
thank you

Do you have a full model number located on a sticker around the front frame of the oven and can be seen if you open the door or remove the drawer below the door if there is one so that I can better assist you?

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Customer reply replied 4 months ago
i can't remove the door but let me write it down'
Customer reply replied 4 months ago
PLEFMz99eck

Perfect, thank you and one moment.

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Customer reply replied 4 months ago
checking you are still there

The burner sticking on means that one of the relays on the cooktop control board is stuck. The control board is located on the back of your oven and it'll need to be ordered and replaced to resolve the issue so below is a link to the part if you wanted to order and replace it yourself. It's all plug and play so if you're handy you can definitely replace.

CLICK HERE

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 4 months ago
Can I get a email copy of the answer with the link in the email please?

Yes, after you rate me there should be an email sent to you with a link to come back and read our conversation or reply back to me if you have follow-up questions.

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Customer reply replied 4 months ago
sorry, let me clarify one part of my question. Will there be a link in the email showing the same link as "Click Here" in your online response?

It won't be in the email itself. The email has a link that brings you right back to this conversation so you can review our conversation with the CLICK HERE link.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,508
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
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Customer reply replied 4 months ago
ah ok, thank you. Yes this warrants 5* I will look at the solution
Customer reply replied 4 months ago
thank you for your help

Not a problem and glad I could help!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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